Dynamics 365 CE Solution Architect

• Define end-to-end solution architectures within the Microsoft Dynamics 365 Customer Engagement ecosystem.
• Translate business requirements into scalable and sustainable technical solutions.
• Drive architecture governance and best practices across projects and product teams.
• Ensure solutions align with enterprise architecture standards and strategic objectives.
• Review and validate technical designs proposed by development teams and implementation partners.

D365 CE & Power Platform

• Lead the design and implementation of solutions across Dynamics 365 CE modules.
• Design solutions leveraging the Microsoft Power Platform.
• Define and optimise business processes using Power Automate.
• Ensure effective use of Dataverse and Power Platform capabilities.
• Support application lifecycle management and release governance.

Stakeholder Management

• Collaborate with business stakeholders to understand strategic objectives and requirements.
• Act as the primary architecture point of contact for internal teams and external partners.
• Facilitate architecture workshops and solution design sessions.
• Provide technical leadership and mentoring to functional consultants and developers.
• Support integration strategies between D365 CE and other enterprise applications.
• Evaluate emerging Microsoft technologies and recommend innovative solutions.
• Contribute to future roadmap discussions and digital transformation initiatives.

Mandatory Skills & Experience

• Extensive experience designing and delivering solutions within D365 CE.
• Strong understanding of Dynamics 365 Customer Engagement architecture and capabilities.
• Experience across multiple CE modules such as:
• Customer Service
• Marketing
• Field Service

Microsoft Power Platform

• Strong experience with:
• Power Platform
• Dataverse
• Power Automate
• Experience designing low-code and enterprise-grade business solutions.
• Proven experience as a Solution Architect or Lead Technical Architect.
• Strong understanding of enterprise application architecture.
• Experience defining integration, security, and governance models.
• Ability to bridge business and technical requirements.

Nice-to-Have Skills

• API Management
• Logic Apps
• Knowledge of AI-assisted business process automation.
• Experience with Copilot Studio is considered an advantage.

Additional Experience

• International and multi-country implementations.
• Experience working with external implementation partners.

Profile

• Excellent communication and stakeholder management skills.
• Strategic thinker with a hands-on approach when required.
• Strong analytical and problem-solving abilities.
• Comfortable working in complex enterprise environments.
• Ability to influence technical and business decision-making.