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Service Manager
Job in
Town of Belgium, Belgium, Ozaukee County, Wisconsin, 53004, USA
Listed on 2026-09-12
Listing for:
Keystone Solutions
Full Time
position Listed on 2026-09-12
Job specializations:
-
IT/Tech
IT Support, IT Business Analyst, Systems Administrator
Job Description & How to Apply Below
Mission Overview:
As part of a consultancy mission at a client site representing Keystone Solutions, the Service Manager is responsible for the operational management of services related to a central case management system for the judicial domain. This role ensures service quality, continuity, and continuous improvement in alignment with ITIL best practices.
Key Responsibilities:- Manage daily operations of services (support, service desk).
- Implement and manage ITIL processes (Incident, Problem, Change, Request Management).
- Coordinate Service Desk activities (L1 / L2 / L3 support).
- Monitor and prioritize incidents (bugs) and service requests.
- Manage changes and ensure controlled releases.
- Track SLA/KPI performance and provide reporting.
- Act as the operational point of contact between business, ICT, and vendors.
- Drive continuous service improvement.
- Maintain operational documentation and procedures.
- 1–4 years of experience in IT support or service management.
- Basic knowledge of ITIL principles.
- Strong analytical and organizational skills.
- Good communication and coordination abilities.
- Structured and proactive mindset.
- ITIL certification.
- Experience in public sector or judicial environments.
At Keystone Solutions, we offer a dynamic consultancy environment where you will tackle diverse challenges across various client projects. Our commitment to turbo-charged learning ensures that you will have broad professional development opportunities, and we are dedicated to supporting your career growth.
Duration:As soon as possible - 08/11/2026 2 months (full time)
Skills required:- .Net - Level: Junior
- Most recent:
Any time - Data & Services Architecture - Level: Junior
- Most recent:
Any time - Identity and Access Management (IAM) - Level: Expert
- Most recent:
Any time - ITIL - Level: Junior
- Most recent:
Any time - Microsoft Dynamics - Level: Junior
- Most recent:
Any time - Salesforce - Level: Expert
- Most recent:
Any time
- Dutch or French
- Level Native
- English
- Level Active knowledge
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