Workplace Leader

Reporting to: Head of Global Workplace & Real Estate Management
Role : Workplace Leader

The Workplace Experience Leader oversees complex, multisite FM and Workplace operations, translating strategic vision into actionable plans and leading high‑impact projects across Mobility, Space, Assets, and Workplace Management. The role manages multiple operational teams, develops people, drives supplier performance, and ensures compliance with Euroclear standards, policies, and regulations.

• Convert departmental strategy into annual objectives and operational execution.
• Represent Workplace in transversal initiatives and governance forums.
• Manage budgets and identify cross-supplier synergies.

• Apply Euroclear’s risk framework and support H&S, GDPR, CSDR, BIA/BCP and ESG obligations.
• Translate new FM regulations into compliant operational practices.
• Drive best practices and improvement initiatives across Workplace, FM and Mobility Solutions.

• Oversee business travel, fleet, parking, shuttles, taxis, lodge cards and corporate credit cards.
• Chair mobility governance, manage escalations and stakeholder relationships.

• Own Workplace policies, SOPs, and service frameworks.
• Oversee workspace design, fit‑out, maintenance, Flex‑E, assets, reservations, surveys, and content management.
• Ensure strong supplier administration and reporting.

• Mentor and guide Workplace teams.
• Coordinate operational teams across FM domains; support training and development.
• Manage Workplace supplier contracts, KPIs, risks, and costs.
• Ensure annual risk reviews and CSDR compliance for critical providers.
• Maintain strong supplier relationships and elevate issue when needed.

Technical

• Advanced O365, Service Now, supplier systems (e.g., AutoCAD), IRM tools, Oracle ERP.
• English/French required;
  Dutch is an advantage.
• Proven project/program management (AGILE, Prince2).
• Change management is a plus.

Soft Skills

• Organisational sensitivity: collaboration, cross-functional awareness, impact thinking.
• Vision: long‑term perspective, trend awareness, strategic insight.
• Project leadership orientation: motivate teams, analyse complexity, ensure progress and results.