Field Service Manager, BeNeLux

Role Overview

Field Service Manager, Be Ne Lux  will be responsible for leading and managing our field service operations across the Be Ne Lux  region. This important leadership role focuses on driving excellence in service delivery, ensuring customer satisfaction, and aligning field service activities with the company’s overall goals.

• Leadership & Team Management
  • Lead, mentor, and develop a team of field service technicians to meet performance objectives.
  • Foster a culture of continuous improvement, high performance, and customer‑centricity.
  • Oversee recruitment, training, and professional development to ensure technical and customer service excellence.
  • Implement daily management and problem‑solving fundamentals as part of LEAN conversion efforts.
• Service Delivery & Customer Satisfaction
  • Ensure the efficient and effective delivery of field services—including installation, maintenance, troubleshooting, and repairs—for Perkin Elmer’s products.
  • Drive strategies to improve response times, quality of service, and overall customer satisfaction.
  • Address complex customer issues in a timely manner, ensuring the highest standards of service delivery.
• Operational Excellence
  • Manage the field service budget, ensuring efficient allocation of resources.
  • Implement and optimize field service processes and workflows to enhance productivity and reduce operational costs.
  • Collaborate with cross‑functional teams—product management, sales, and support—to ensure seamless execution of service contracts and maintenance programs.
• Strategic Planning & Reporting
  • Develop and execute strategies to drive growth and performance of the field service function in alignment with company objectives.
  • Analyze field service performance data and provide regular reports to senior management, offering actionable insights.
  • Continuously evaluate emerging trends and technologies to enhance service offerings and stay competitive.
• Compliance & Quality Assurance
  • Ensure compliance with all relevant industry regulations, safety standards, and company policies.
  • Maintain high standards of quality control for all service activities to ensure consistency and reliability.

• Bachelor’s degree in Engineering, Business Administration, or a related field (Master’s degree is a plus).
• At least 5+ years of experience in field service management, with a proven track record of successfully leading a team of field service engineers or technicians.
• Strong understanding of service delivery in a technical environment, preferably within healthcare, life sciences, or related industries.
• Demonstrated experience in managing complex service operations, customer relations, and cross‑functional collaboration.
• Proven leadership abilities, with a focus on team development, motivation, and performance management.
• Exceptional communication, problem‑solving, and interpersonal skills.
• Ability to develop and manage budgets, timelines, and operational goals.
• Strong knowledge of service management software and tools.
• Ability to travel as needed to meet customer demands and oversee field operations.

• Strategic Vision:
  Ability to anticipate market trends and drive forward‑thinking strategies.
• Customer‑First Mindset:
  Demonstrated passion for delivering outstanding customer service and exceeding expectations.
• Data‑Driven Decision Maker:
  Comfort in utilizing data and analytics to improve service operations.
• Change Management:
  Experience leading teams through organizational change within evolving service models.
• Collaborative Leadership Style:
  Ability to collaborate cross‑functionally with various departments.
• Continuous Learning and Adaptability: A proactive attitude toward staying current with industry advancements.
• Multinational
  
  Experience:
  
  Experience working in global teams and managing field service operations in diverse cultural environments.