Account Manager

The Role

As an Account Manager at , you'll be the primary point of contact for a portfolio of existing clients in the Belgian market. Your focus is on building lasting relationships, driving account growth, and ensuring clients get maximum value from the  platform.

This is a consultative, relationship-driven role where you balance commercial ownership with genuine client support.

• Take ownership of a portfolio of existing Belgian clients and grow it. You'll identify upsell and cross-sell opportunities, deepen stakeholder relationships up to C-level, and make sure clients are getting real value from what they've already invested in.
• Work closely with clients across diverse industries. You'll support and develop accounts in sectors like E-Commerce, Tech & Media, Logistics, Finance, Telco, Utilities, and Government, helping them adopt new channels and platform capabilities to stay ahead.
• Serve as a trusted advisor
  . You'll combine commercial drive with a support mindset: proactively flagging opportunities, resolving challenges, and connecting clients to the right people and solutions within
• Improve processes using AI, automation, and smart tooling
  . You'll identify opportunities to deepen platform adoption, including conversational messaging and Agentic AI, and use tools like Claude Cowork to work smarter yourself.
• Help shape how this role will look a year from now
  . This is a dynamic role with room to contribute to how we build out our Belgian client base and commercial approach.
• Use AI tools actively to improve your own work: experiment, automate, and share what works with your team.

• Education
  :
  Hold a bachelor's or master's degree in Business, Sales, IT, or a related field.
• Experience
  :
  Roughly 3 to 4 years of relevant commercial or account management experience, with a track record of managing or growing B2B accounts.
• Relationship building
  :
  Genuine interest in building long-term client relationships — with a commercial edge.
• Strong communicator and presenter, with a practical, client-first mindset.
• Experience in CPaaS, SaaS, tech, or AI is a strong plus.
• Fully fluent in Dutch, French, and English.
• Genuinely curious about AI — you experiment with tools like ChatGPT or Copilot and you're open to working differently as they improve.

• Onboarding
  :
  Join our unique 3-days Global Onboarding program in our Headquarters in Breda, a deep dive into the culture.
• Value for work
  :
  Participate in our Sales Incentive Plan, rewarding your achievements with bonuses.
• Effortless commutes
  :
  Your company car gets you where you need to be, fuel on us as well.
• Invest in your future
  :
  Solid group insurance.
• Recover in the best circumstances
  : A hospitalization insurance.
• Lunch or groceries on us
  :
  Meal vouchers.
• Take your time off
  :
  You have 6 more days off, so 26 vacation days in total.
• Stay online and connected
  : A laptop and a mobile subscription to stay connected with all your clients, colleagues and friends.
• Own your success
  :
  Become a shareholder with our Employee Share Purchase Program.
• Your Development
  :
  We support your growth and development through initiatives like the CM Academy, Udemy courses, exclusive meetups with thought leaders, the Young Professional Program, and our own CM Business Adventure (CMBA), ensuring you’re always learning and evolving.
• Together at :
  Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone.
• Vitality
  :
  Our Vitality Team organizes a year-round vitality program to support a healthy body and mind for all colleagues. Think of stress prevention workshops, ergonomist visits, weekly bootcamps, yoga sessions and our CM sports day.

Our diverse perspectives fuel innovation and drive us forward. We welcome everyone, regardless of age, background, or beliefs.

We work on-site, move fast, and expect you to bring your own thinking. Priorities shift, AI is actively changing how we work and we embrace that reality. If that sounds like a great environment to you, we'd love to hear from you.

Note
:
For this position, we can only consider candidates who already hold a permanent work and residence permit for Belgium.