Commercial Electronic Banking Specialist

About The Role

The Commercial eBanking Specialist will assist with eBanking and Operational products and services. Commercial eBanking Specialist will greet customers with a smile, assess and fill their needs in a professional manner. The Commercial eBanking Specialist is also responsible for assisting customers with Cash Management & Treasury Management questions and performing branch clerical duties.

Duties include but are not limited to:

• Respond daily to client questions and issues regarding Cash Management & Treasury Management systems and services to ensure effective client system utilization and understanding while providing excellent customer service.
• Assist with set-up and ongoing maintenance of Cash Management & Treasury Management customers to include system parameters for related products and services. Assist with annual review and audit of each Cash Management & Treasury Management customer and their individual controls to mitigate unnecessary risk.
• Assist with implementation of Electronic Banking/Cash Management/Treasury Management software upgrades and enhancements by utilizing and actively participating in products and services offered.
• Assist with coordinating activities that support and enhance the Bank’s business development efforts ongoing.
• Work closely with Digital Banking Officer on implementation and testing of new products and training requirements.
• Account research related to RDA, RDC, Debit Card, Cash Management, Treasury Management and Bill Pay.
• Daily review of ACH returns, corrections and memo posted items and review various reports related to eBanking. Daily review of iPay Reports. Initiate Bank wires.
• Perform other related duties as requested.
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.
• Regular and predictable attendance to accomplish job duties and provide in-person contact with customers.

Employees are required to actively use the service pledge in all customer encounters.

Service Pledge:
Smile

Eye Contact

Refer to Customer by name

Viable Options

Instant Acknowledgement

Customers Always Come First

End with “Thank you”

Education and Experience

• High School diploma or equivalent required
• Strong customer relations skills & experience required
• Clerical experience preferred
• Previous bank experience preferred

Knowledge, Skill, and Abilities

• Ability to work in a professional manner
• Ability to communicate effectively verbally and in writing
• Knowledge of equipment, PC, network, etc.
• Knowledge of online services on internet
• Ability to understand and follow written and oral instructions
• Ability to set goals, manage time, adjust to change and maintain priorities.

Physical Demands and Working Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include:
The employee is constantly required to stand and walk. Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to…