Instructional Technology Specialist

Position Overview

Instructional Technology Specialist (Computer Sys Analyst II) – Office of Student Engagement, Montana State University.

• Classification

Title:

Computer Sys Analyst II

•

Working Title:

Instructional Technology Specialist

• Position Number: 4M0889

• Department:
Extended University – Academic Technology & Outreach Division

• Appointment Type:
Classified Contract – Fiscal Year Semester

• FLSA Status:
Exempt

• Union Affiliation: FOCUS-MFPE

Salary Range: $28.80 to $32.00 per hour, commensurate with experience, education and qualifications.
FTE: 1.0

• Provide direct technical support and hands‑on troubleshooting for users, including faculty, staff and students, in the use of the campus learning management system.
• Escalate and monitor complex, system‑level issues to vendor technical support.
• Work one‑on‑one with users to recommend course design and best practices in online instruction.
• Support administrative utilization of the learning management system through processing course merges, enrollment changes and account creation.
• Monitor vendor‑driven changes to the LMS, analyze potential impact, and develop relevant documentation and communication to ensure end‑users understand the impact.
• Escalate issues, document solutions and share successes with colleagues within the LMS support team and partnering administrative units when appropriate.
• Maintain accurate and useful how‑to documentation and tutorials on using the LMS.
• Support the use of external learning tools within the LMS, including initial integration, documentation, resource development, training and ongoing technical support.
• Pull and share relevant data from the LMS when accessible.
• Administer, manage and maintain the LMS, including structuring accounts and sub‑accounts, user roles and permissions, configuration variables, authentication and tool access.
• Monitor and audit incoming data from the campus student information system and process manual changes to enrollment as required.
• Provide consultation to administrative stakeholders on governance of the LMS and the selection and integration of associated learning tools.
• Develop and deliver workshops and trainings on LMS utilization, partnering with colleagues in the Center for Faculty Excellence and Academic Technology & Outreach.
• Collaborate and participate in discussions regarding technical issues, product procurement review and policy setting with other campuses in the Montana State University system as necessary.
• Support the use of the LMS to provide training and other non‑credit programming.
• Train and support non‑credit sub‑account administrators on building and operating a staff, faculty, and/or student training program within the LMS.
• Administer MSU’s LMS course archive and fulfill requests for data retrieval.

• Bachelor’s degree in a technology field, education or related field, or an equivalent combination of relevant experience and education.
• Professional work experience in systems administration and user support, preferably in higher education.
• Hands‑on experience with learning management systems.
• Demonstrated experience with and proficiency in the Microsoft Office software suite.

• Experience working with Canvas LMS.
• Experience migrating content between LMS platforms.
• Project management experience with LMS/educational system projects.
• Experience working with Student Information Systems such as Ellucian Banner.
• Experience with digital accessibility support.

• Analyze system problems and errors at a detailed level that cause issues in attaining desired results.
• Ask probing questions, listen to a user’s needs, and translate that information into requirements and a strategy to solve problems.
• Collaborate and negotiate effectively with a wide variety of constituents, often with competing needs.
• Be forward‑looking, capable of anticipating system and technology needs and proactively addressing them.
• Embrace and adapt quickly to changes in priorities, processes and work environment with a positive attitude.
• Be highly organized with…