Hotel Sales Coordinator

Position: HOTEL SALES COORDINATOR
SUMMARY:

The Hotel Sales Coordinator primary focus is inside sales and includes creating LNR and Group contracts, input into the Property Management System, - IHG Hotel Key, overseeing group and LNR stays. The Hotel Sales Coordinator will make pro-active sales calls for new business, research and follow-up on leads, support the hotel team with sales opportunities etc. The Hotel Sales Coordinator should present a high standard of integrity, service and hospitality at all times.

This person will require understanding the marketing plan and sales strategies working in conjunction with the hotel management and sales team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Sales Support: respond promptly to telephone and email inquiries, prepare proposals, contracts and update sales databases.

* Make sure all aspects of guest stays and/or events meet or exceed guest expectations. Explore client's needs: rooms, suites, meeting space, desired dates, day of week patterns.

* Guest interaction can include greeting potential guests for hotel tours, act as a primary point of contact for clients, and handle group.

* Administrative tasks such as maintaining sales files, generate daily or weekly sales reports, monitoring account production, create written proposals, be able to create professional written emails to potential accounts, prepare company profiles within the property management system etc.

* Communicating with hotel management and staff on progress of potential leads, new accounts, new rate plans, new radar accounts, incoming groups, meeting room needs etc.

* Work with the Revenue Management Team to determine the value of taking new business based on forecast, demand, seasonality etc.

* Will make reservations set up group blocks etc. within the property management systems.

* Complete all required company and brand-specific training and/or certifications in a timely manner.

* Complete any other duties assigned by management.

Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

* Proficiency in Microsoft Office Suite-Strong skills in Word, Excel, and PowerPoint are required.

* Excellent Communication Skills-both written and verbal communication skills are essential for interacting with potential guests and hotel team.

* Must have strong organizational skills and time management skills being able to prioritize tasks, respond quickly to all inquiries and leads, and meet deadlines.

* Interpersonal Skills-The ability to engage with all types of personalities and work effectively with hotel team members, Regional Sales Managers and other management members.

* Must be creative to be able to think strategically, out of the box thinking to capture potential accounts from different market segments in the local market.

* Knowledge of hotel and guest service operations preferred.

EDUCATION and/or

EXPERIENCE:

High school diploma or general education degree (GED); and six months to one-year related experience and/or training; or equivalent combination of education and experience.

IHG experience required.

Merlin

Concerto Hotel Key PMS experience desired but not required.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS:

* Valid Driver's License with acceptable driving record

OTHER

SKILLS and ABILITIES:

* Ability to negotiate.

* Ability to prioritize and manage accounts.

* Knowledge of sales techniques.

* Knowledge of business etiquette and practices.

* Knowledge of product.

* Knowledge of competition.

* Ability to organize and plan, must be highly organized.

* Proficient in data entry and computer skills in including Microsoft Office applications.

* Keen attention to detail.

* Ability to handle multiple tasks simultaneously and efficiently.

* Ability to maintain professionalism at all times.

LANGUAGE

SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL

SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to…