Associate Sales Representative

Surgical Products Sales Representative

The employee will be responsible for selling surgical products and associated ancillary products within an assigned territory. This role includes developing, recommending, and executing a strategic plan to grow the surgical product line; identifying customer needs and opportunities and aligning them with the Company's product offerings; maintaining a thorough understanding of the products, market, and competitive landscape; and providing ongoing education, training, and support to new and existing customers and distributors.

The position requires a self-directed, customer-focused approach, strong written and verbal communication skills, and the ability to travel as needed to support business objectives.

This position reports to Area Sales Director. The Sales Representative will regularly interact with cross-functional Commercial teams, including Sales, Marketing, R&D, Field Operations and National Accounts.

• Develop and maintain an understanding of relevant industry standards and regulations including but not limited to 21 CFR 820, 21 CFR 1271, AATB, MDSAP (per jurisdictional requirements), and ISO 13485, ensuring compliance with these requirements across the organization.
• Actively contribute to the fulfillment of Xtant Medical's mission, values and quality policy
• Maintain a safe, clean work environment and ensure proper disposal of hazardous and non-hazardous waste according to OSHA guidelines and Xtant Medical standard operating procedures (SOP)
• Develop and maintain an understanding of Xtant Medical products
• Understand the interaction of departmental activities with the Quality System and their impact on the production of medical devices and human cells, tissues, and cellular and tissue-based products (HCT/Ps)
• Adhere to Xtant Medical SOPs, Good Documentation Practices (GDP), and safety protocols
• Generate new leads by directly contacting both agents and key surgeons
• Support surgical procedures with clinical expertise and strong business acumen
• Develop and implement a strategic growth plan for the assigned area; manage customer and prospective sales activities; achieve sales targets; report on progress, market trends, and competitor actions to senior leadership; and ensure timely, efficient product delivery
• Design and implement local sales and educational events intended to expand Xtant's sales portfolio and ultimately assist in the delivery of assigned sales goals for their territory
• Set and attain personal targets for sales volume, new client acquisition, and related performance metrics
• Build a referral network of key surgeons and educate them on Xtant Medical products
• Establish and maintain close relationships with new clients:

• Regularly meet with clients to present Xtant Medical products and highlight benefits
• Maintain client relationships and monitor satisfaction
• Identify and act on opportunities to improve customer experience
• Prepare and submit pricing contracts
• Follow up to drive sales growth and profitability
• Resolve manufacturing or delivery issues as needed
• Coordinate with Xtant Medical customer service and distribution to ensure accurate, timely shipments, stay updated on new products, and relay customer feedback for improvements

• Attend sales training and planning meetings to stay informed on Xtant Medical products, promotions and sales goals
• Maintain strong knowledge of Xtant Medical and competitor products, including strengths and weaknesses
• Represent the company professionally and build trusted relationships with physician partners, customers, vendors, and colleagues
• Adhere to Xtant Medical policies and SOPs for HCP (Health Care Professionals) interactions, product handling, complaints, expense reporting, and training

• Other duties as assigned

• Submit timely expense reports and abide by the Expense Reimbursement Policy
• Efficiently process all customer information, contracts, orders and billing information
• Review sales and commission reports
• Assist in collection of past-due customer balances when requested
• Maintain strict confidentiality of all company and customer information
• Administer and report on consignment…