School Police Dispatcher

Dispatcher Position

This is an open competitive recruitment to create an eligibility list for an as-needed position. Successful candidates are expected to work eight hours a day, five days a week. Candidates must submit proof of all supporting documents to be considered for the recruitment process. Final candidates will undergo a comprehensive background investigation to verify personal history including, but not limited to: financial responsibility, criminal history, drug use, driving record and supplemental application materials before a selection is made.

Successful candidates will be placed on the eligibility list that will remain valid for six months from the date of approval by the Personnel Commission.

Under the direction of an assigned supervisor, performs responsible dispatching duties to assist School Police in timely responses to routine and emergency calls, monitors alarm equipment and security cameras; receives and transmits routine and emergency radio messages; receives telephone calls; prepares various reports, logs, correspondence and files; and performs related duties as assigned.

This single position classification exercises independent thinking and judgment when receiving and responding to calls, alarms in schools and offices; initiates, receives, and transmits radio messages; dispatches School Police patrol units.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

Monitors alarm equipment and security cameras and receives incoming emergency and routine radio and telephone calls; determines appropriate action based upon available information; secures and records necessary information regarding nature and location of incidents; dispatches necessary police, fire or other emergency resources according to established procedures.

Maintains contact with District School Police and dispatches units to assigned intrusion calls.

Receives telephone calls from public reporting irregularities and incidents at schools or other District facilities.

Inputs information into computer, collects and files information regarding incidents and departmental activity; compiles data, prepares and types reports and memorandums as assigned.

Operates a variety of departmental equipment such as two-way radio communication system and radio/transmit monitor, computer terminal, telephone and copier.

Assist individuals in person or over the telephone with limited or non-English speaking persons as related to emergency and non-emergency situations.

Processes and maintains a variety of confidential information as necessary.

Knowledge of: basic principles of public safety dispatching and related codes, techniques of maintaining composure in emergency situations, correct oral and written usage of English (and a designated second language), modern office practices, procedures and equipment, operation of a computer terminal, interpersonal skills using tact, patience and courtesy in person and over the telephone, technical aspects of field of specialty.

Ability to: monitor alarm equipment and security cameras; receive and transmit routine and emergency radio messages; receive telephone calls, reason and respond quickly and effectively to emergency situations in a calm and efficient manner, speak clearly and concisely over communications systems, read and translate English and a designated second language, understand and follow oral and written directions, learn to interpret, apply and explain rules, regulations, policies and procedures, operate a variety of departmental equipment such as two-way radio communications system and radio/transmit monitor, computer terminal, telephone and copier, prioritize emergency situations, compile and enter data while speaking on the radio or telephone, operate a computer terminal with speed and accuracy, perform clerical duties such as filing and typing records and reports, maintain confidentiality and work with discretion, complete work independently with many interruptions,…