Relationship Banker, Bilingual Spanish

• Engage clients in the lobby to educate and assist with transactions through mobile banking, online banking, or ATM
• Accurately and efficiently process cash transactions for clients as needed
• Conduct deep conversations with clients to understand their financial and life priorities
• Connect clients to solutions that meet their financial goals
• Execute the bank's risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow established processes and guidelines while adhering to applicable laws and regulations
• Grow business knowledge and network by partnering with experts in small business, lending, and investments
• Manage financial center traffic, appointments, and outbound calls
• Drive the client experience
• Manage cash responsibilities

• Bilingual Spanish Language
• Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance
• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results
• Effective collaboration and relationship-building skills
• Ability to identify solutions for new and existing clients based on their needs
• Effective and confident communication skills; comfortable engaging all clients
• Ability to learn and adapt to new information and technology platforms
• Ability to educate clients on self-service technologies such as ATM, online banking, and mobile banking
• Strong critical thinking and problem-solving skills
• Ability to follow established processes and guidelines and comply with applicable laws and regulations
• Efficient time and capacity management
• Experience in financial services and knowledge of financial services industry, products and solutions
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals
• Six months of cash handling experience
• Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Demonstrates strong client engagement and relationship-building skills while effectively educating clients on financial solutions and self-service technologies. Possesses critical thinking and problem-solving abilities to meet client needs and drive operational excellence.

• Bilingual Spanish Language
• Cash Handling Experience
• Sales Experience in Financial Services
• Bachelor's Degree or Business-Relevant Associate’s Degree
• Knowledge of Financial Services Industry

• Cash Transaction Processing
• Financial Services Knowledge
• Sales Skills
• Self-Service Technology Education
• Time Management

• Effective Communication
• Relationship-Building
• Collaboration
• Critical Thinking
• Problem-Solving

• Financial Center Operations
• Client Experience
• Risk Culture
• Operational Excellence
• Compliance with Laws and Regulations

• Mobile Banking
• Online Banking
• ATM