More jobs:
Concierge
Job in
Bella Vista, Benton County, Arkansas, 72715, USA
Listed on 2026-09-22
Listing for:
Elegance Senior Living
Full Time
position Listed on 2026-09-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep -
Administrative/Clerical
Business Administration
Job Description & How to Apply Below
- Proactively assists residents, families, visitors, and team members with questions or problems resulting in a positive experience;
- Proactively assists residents, families, visitors, and team members with questions or problems resulting in a positive experience;
- greet all visitors and answer incoming calls in a professional and respectful manner.
- Monitors entry area for visitors and guests, greets, and directs as necessary, answers incoming telephone calls and resident calls,
- forwards and takes messages, receives and sends packages for residents, assists with residents who request assistance with mailing letters and packages.
- Manages the lobby; monitors and ensures desk and lobby are clean and neat; creates a comfortable, inviting area; assists the Director of Resident Engagement and/or others as necessary in promoting programming with residents in the lobby.
- Sales & Marketing: manages the inquiry process, connecting the caller or visiting customer to the appropriate inquiry team member; responds to inquiries and/or tours when Director of Sales and Marketing, Executive Director and other Directors are not available; facilitates experiences/tours of community as needed; knowledgeable and assists in supporting the marketing standards of the community; assists with duties related to the Lead Management Program;
assists with assembling marketing packets as needed. - Business Office: assists in processing new resident documentation; assists in maintenance of resident files and documentation while maintaining confidentiality.
- Promotes and encourages residents to participate in programming.
- Follows and communicates company policies and procedures.
- This job description provides a framework for the job; other duties may be assigned as necessary
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