Asset Manager​/Technical Support

Short Description

The Arkansas Game & Fish Commission IT Asset Manager/Technical Support position will provide IT Asset Management and technical support for the Information Technology Division and End Users.

Join the Arkansas Game and Fish Commission as a Field IT Support Technician, serving as a vital link for tech support across our statewide operations. You’ll be the go-to expert providing IT asset management and hands‑on technical support to end users across Arkansas, ensuring our team has the technology they need to protect and preserve our natural resources.

• Lifecycle Management:Track and manage IT hardware and software assets from initial acquisition through active maintenance to secure decommissioning.
• Software Asset Management:Monitor software license utilization, enforce license request compliance, prevent over-licensing, and manage vendor audit defenses.
• Inventory Control:Maintain the IT Asset Management database (AMDB/CMDB) to ensure accurate, real‑time inventory tracking across remote and on‑premise teams.
• Procurement & Vendor Relations:Partner with Fiscal and procurement teams to review contracts, renewals, purchases, and negotiate pricing for enterprise software and hardware.
• Governance & Compliance:Establish and enforce ITAM policies, approval protocols, and automated asset tracking workflows.
• Ticketing & Documentation:Manage support requests and document system configurations using an online ticketing and documentation portal.
• Reporting & Analytics:Generate recurring reports on asset utilization, operational costs, compliance risks, and lifecycle refresh cycles.
• End-User Support:Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.
• Field Assistance:Serve as the “eyes and ears” in the field, providing on‑site technical leadership and troubleshooting imaging or LAN connectivity issues

This role requires regular travel to AGFC offices statewide (average 2 days per week) with and without AGFC personnel using AFGC vehicle. No travel reimbursement necessary. Valid Drivers License and Insurance required!

• 3+ years of experience in each of the following:
• Helpdesk or Field technician support
• End User Hardware Support (laptops, desktops, mobile devices)
• IT Asset Management
• ITSM/ITAM Tools
• Software installation and maintenance
• Exceptional customer service skills with a commitment to user satisfaction
• Strong communication abilities for technical and non-technical audiences

• CompTIA A+, CSAM, CHAMP, ITIL v4, or similar IT certifications
• Experience with Fresh service ITSM/ITAM
• Ninja One RMM
• Google Workspace administration experience
• Experience in government or conservation organizations
• Bachelors Degree in Computer Science, Information Systems, Business Administration, or related field

• Windows 11 operating systems
• Active Directory administration
• iOS and Android mobile device management tools
• Network monitoring and discovery tools
• Antivirus and security software and tools
• Remote monitoring and management support tools

The ideal candidate takes ownership of their work, demonstrates problem-solving initiative, and thrives in a customer-focused environment. You should be comfortable working independently in the field while staying connected to the larger IT team.

• IT Asset Management – Required
• ITSM/ITAM tool administration – Required
• Helpdesk or Field Technician Support – Required
• Software installation and maintenance – Required
• End-User Hardware Support – Required
• A+/CSAM/CHAMP/ITIL related certification – Required
• Ninja One RMM – Highly desired
• Fresh service ITSM – Highly desired