Retail Keyholder

Retail Keyholder

Salary Range $16.50 Hourly Level Experienced Position Type Full Time Job Shift Nights and Weekends Required

General description of position:
To assist the store manager and assistant manager with the day-to-day store operations and store performance to meet or exceed budget while operating in compliance with company standards, policies and procedures. Responsible for opening/closing store, daily bank deposits, keeping register stocked with adequate change, addressing customer/donor needs/complaints in Assistant Manager's or Manager's absence. Occasionally supervises store employees and temporary employees.

May also supervise community service workers and volunteers on a limited or as needed basis.

Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.

Essential duties and responsibilities:

• Occasionally supervises staff, giving them oral and written communications regarding work performance as necessary. Will have more supervisory responsibility if the manager or assistant manager is absent or on vacation. Motivates employees to reach production guidelines. Will assist with conducting workplace orientations for new hires as needed. Ensures that all personnel files are maintained in a secure manner.
• Ensures ACE (Amazing Customer Experience) customer service to all donors and customers.
• Monitors and controls the receiving, pricing, displaying and selling of store merchandise within price ranges established by Goodwill management.
• Adequately stocks and maintains interior and exterior of the store in an attractive manner. Ensures the proper rotation of all store merchandise.
• Uses cash register to total sales, accepts payments and authorizes voids, returns, exchanges and credit for merchandise. Balances cash register receipts, prepares daily bank deposits and maintains records of store transactions for each business day as scheduled. Ensures that correct sales reports are submitted on a daily basis, as directed by the manager or assistant manager.
• Participates in the stores loss control by watching customers and employees and reporting suspicious activity to the Loss Prevention.
• Initiates and completes personnel and payroll records in a timely manner as well as other paperwork required in the day-to-day operations of the store, in the absence of the store manager and assistant manager.
• Ensures a clean and safe environment in the store, processing area and/or donation center by practicing good housekeeping practices or delegating those tasks to store employees.
• Keeps attendance records and forwards employees requests for absences and vacations to the Store Manager.
• Regular attendance is required as outlined in Goodwill's attendance policy.
• Observes safety procedures and personnel policies and ensures compliance by employees, community service workers, volunteers and trainees.
• Acts as a positive role model for employees, trainees and customers in all respects of professional development.
• Ensures the store is open and operational during designated hours of operation.
• Perform any other related duties as required or assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and experience:

Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus 12 to 18 months related experience and/or training, or equivalent combination of education and experience.

Required certificates, licenses, registrations:
Valid Driver's License and clear MVR

Preferred certificates, licenses, registrations:
Good driving record with no previous suspensions in last 5 years.

Additional information:
May involve occasional travel within the state of Arkansas. Frequent physical exertion and exposure to unfit donated goods.

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