Eligibility Call Center Rep

Job Number: 179815,

Job Title:

Eligibility Call Center Rep, Salary: $20.87 - $26.21

Answers telephone calls regarding eligibility services and/or benefits. Takes appropriate action to resolve client problems, complaints and ensures following policy and procedure. Determines if the patient has third party coverage and informs patient of all necessary documents in order to complete their eligibility process. Screens all calls received and determines if patient is a resident of Harris County (informs non-residents of other resources available to them).

Monitors and reports all operational and procedural problems and patterns. Ensures medical record number in Eligibility software matches with EPIC software medical record number.

• Education:
  
  High school diploma, or GED
• Work Experience:
  
  Two (2) years general customer services area.
• Languages:
  
  Bilingual Skills (English-Spanish or English-Vietnamese)
• Communication
  
  Skills:
  • Above Average Verbal (Heavy Public Contact)
  • Writing /Correspondence
  • Writing/Reports
• Proficiencies:
  • P.C.
  • MS Word
  • MS Excel
• Job Attributes Knowledge/ Skills/ Abilities:
  Mathematics
• Work Schedule:
  
  Flexible, Eligible to telecommute
• Other Requirements:
  • Must be able to interact successfully in a culturally diverse environment.
  • Bilingual Testing; passing score
  • OPAC Customer Service Testing; passing score
• Equipment Operated:
  • Copier
  • Personal computer
  • Calculator
  • Telephone