Operator Services Representative

Job Summary

Essential employee expected to answer incoming phone calls for patient/general information; reviews hospital census, provides phone number to patient's room, properly directs and transfers callers to specific departments/personnel. Activates Facility, Medical, and Security alerts timely and accurately per departmental procedures and Harris Health System's policies. Performs requested paging of personnel timely and accurately. Answers the Ask My Nurse line; documents and prioritizes the telephone encounter with symptoms and level of acuity for a nurse call back, and schedules patients for virtual visits based on symptoms.

Provides help desk technical support for My Health users and guides qualified patients through E-visit scheduling. Supports the Patient Appointment Center with after hours Family Practice scheduling.

• High School Diploma or GED
• Minimum 6 months in customer service
• Above Average Verbal communication (Heavy Public Contact)
• Writing/Composing (Reports)
• Strong computer skills, analytical, medical terms, typing – 30 wpm

Flexible