Supervisor Care Coordination

Overview

We are searching for a Supervisor of Care Coordination. This role supervises front line staff by directing the activities for the team. Handles customer concerns and issues that require knowledge, creativity, research and communication with internal and external resources. Assists with the management of incoming call traffic and ensures resources are utilized efficiently in accordance with program objectives and key performance indicators, promoting customer quality and satisfaction.

Aims to lessen the probability of customer complaints by managing problems referred by Member Service Representatives or other staff.

• Supports the care management, population health, and/or behavioral health daily operations.
• Assesses, develops, implements and monitors a comprehensive plan of care through an interdisciplinary team process in conjunction with the member/family in internal and external settings.
• Performs all necessary communication and documentation functions.
• Ensures the team provides case management, discharge and service planning review for TCHP members including assessment, planning, implementation and evaluation of educational, Long Term Services & Supports (LTSS), and social service related options.
• Conducts initial and ongoing system training for Case Management staff.
• Participates in quality initiatives and performance management.
• Supervision of daily operations.

• Bachelor's Degree in Nursing
• RN - Licensed Registered Nurse Texas Board of Nursing or Nurse Licensure Compact experience required
• 1 year managed care experience required
• 3 years' experience in population health, community public health, ambulatory care, or healthcare administration required
• Seven (7) years of relevant work experience can substitute a Bachelor’s degree.

Founded in 1996, Texas Children’s Health Plan is the nation's first health maintenance organization (HMO) created just for children. We provide STAR/Medicaid and Children's Health Insurance Program (CHIP) to pregnant women, teens, children and adults in Houston and surrounding areas. Currently, the Health Plan has more than 375,000 members who receive care from our network of more than 1,100 primary care physicians, 3,200 specialists, and 70 hospitals.

Texas Children's Health Plan is also the largest combined STAR/CHIP Managed Care Organization in the Harris County service area.

To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.