Call Center Representative

Now Hiring:
Call Center Representative | Bellaire, TX | Healthcare Managed Care

Tru Blu HR Solutions is partnering with a respected healthcare organization in the Bellaire, TX area to hire a Call Center Representative for a 13-week contract assignment, with the potential to make a long-term impact.

Start Date: March 16, 2026

Schedule: Monday–Friday | 8-hour shifts between 7:00 AM – 6:00 PM

If you have experience in managed care, insurance, or a healthcare call center and enjoy helping members navigate benefits and services, this opportunity may be a great fit.

• Serve as the first point of contact for members and providers
• Assist with eligibility, benefits, authorizations, claims, referrals, and appointment scheduling
• Research and resolve moderately complex issues
• Advocate for members/providers throughout complaints and appeals
• Document interactions accurately in systems such as EPIC or MACESS
• Ensure HIPAA compliance by properly verifying PHI
• Collaborate with internal departments and escalate concerns when needed

• High School Diploma or GED
• At least 1 year of customer service experience in managed care, insurance, or a call center setting
• Medicaid experience
• Call Center experience
• Knowledge of medical terminology
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Typing speed of 35+ WPM
• Bilingual (English/Spanish) is a plus

This role is ideal for someone who is detail-oriented, empathetic, and passionate about delivering high-quality member support in a healthcare environment.