Medical Practice Manager

New Opening for a Family Medicine Practice Manager in Bellaire, Texas.

Schedule:
Monday through Friday 8am to 5pm / able to answer calls on weekends

• 1. Ensure staffing levels to maintain efficiency of office operations.
• 2. Completes annual employee evaluations, manages new hires and staff development.
• 3. Promotes Pediatric Associates Core Values and a constructive, productive and positive work environment.
• 4. Creates weekly employee schedules and delegates office responsibilities.
• 5. Schedules, coordinates, and conducts monthly staff meetings to educate the staff on all new initiatives and policies.
• 6. Actively participates in the evaluation and improvement of the patient care flow and work efficiency.
• 7. Manages all medical equipment and supply inventory appropriately.
• 8. Performs vaccine refrigeration monitoring and reporting.
• 9. Manages vaccine storage and inventory as per regulatory and organizational policy.
• 10. Manage needs of IT support services and technology equipment for office operations.
• 11. Coordinates facility repairs and support services along with routine cleaning maintenance.
• 12. Maintains the clinical area in accordance with AAAHC standards and Pediatric Associates infection control program.
• 13. Manages overall patient experience using AIDET Promotes and provides great customer service to patients and families and supervises that the staff also provides a high level customer service.
• 14. Demonstrates the knowledge and understanding of office budget and goals
• 14. Manage review bins to ensure efficient processing.
• 15. Manages DME requirements along with regulatory form requirements.
• 16. Maintains clinician scheduling templates.
• 17. Manages all front office operations including patient greeting, appointment scheduling, check-in, check-out, patient tracking, copay collections, patient balances.
• 18. Complete and reconcile all daily reports, including Duplicate Charge Report, Missing Charge Report, Missing Office Visit Report, NP/PA Report, Copay Report, as well as the EDI Report.
• 19. Proficient in the following PA department applications:
  TrackIT, ProcureIT, Concur, IT Service Now, Qgenda.
• 20. Schedules appointments according to office scheduling policies
• 21. Greets patients and visitors in a prompt, courteous and helpful manner
• 22. Scans, uploads and distributes chart documents in document manager
• 23. Manages insurance verification processes from eligibility to practice management entry
• 24. Manages charge and payment posting
• 25. Manages effective communication for all staff and clinicians via e-mail and routine meetings.
• 26. Manage Employee Appreciation to budget accordingly.
• 27. Identifies, analyzes and solves problems
• 29. Manages and resolves staff conflicts diplomatically and professionally.
• 30. Strives to achieve the goals set by the office budget
• 31. Makes bank deposits as necessary
• 32. Adheres to all PA policies and procedures, PA Code of Conduct as well as PA Employee Handbook.
• 33. Performs all other duties as assigned.

• 1. Acts as compliance liaison enforcing policies and procedures
• 2. Demonstrates the knowledge and understanding of office budget and goals
• 3. Understands performance evaluations and corrective action processing
• 4. Competent to counsel employees as needed
• 5. Completes all PA University mandatory courses by designated deadlines
• 6. Ensures Pediatric Associates practices and protocols are in place throughout the office for check-in, check-out, phones, postings, deposits, etc.
• 7. Manages and orders office supplies

• 1. Is tactful, diplomatic, cooperative and shares information with others
• 2. Communicates via e-mail in a timely and effective manner
• 3. Assists the manager with calls from patients, hospitals and other doctor’s offices.
• 4. Communicates well with office manager, the local management team and supports all providers and staff
• 5. Assists managers with customer service issues, i.e.: conflicts/disputes, incidents/accidents.

• 1. Adheres to high ethical behavior
• 2. Leads by example
• 3. Upholds Pediatric Associates Core Values

• Education:
  
  High School Diploma or equivalent. Associates or Bachelor’s degree desired.
• Licensure:
  Active CPR certification required.
• Experience:
  
  Prefer two years of work experience in a medical office setting. Knowledge of computer and medical terminology desired.