Patient Access Supervisor

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Full Time Bellaire, TX, US

About Legent Health

At Legent Health
, our mission is simple yet profound: “To provide first-class health care that puts YOU first.”

Our vision reflects our commitment to excellence: “Through robust physician partnerships, become a nationwide leader in compassionate, quality healthcare focused on the patient and available to everyone.”

Our values, also known as our brand pillars, define how we stay true to our identity in the healthcare industry and the communities we serve. These values are central to everything we do:

• Respect: We honor the time and trust of both patients and physicians by delivering organized, efficient services that ensure a seamless healthcare experience.
• Service: We are committed to highly personalized care for patients, their families, and the physicians who serve them, driving optimal outcomes for all.
• Leadership: We strive to be a trusted leader through innovation, clear communication, and unwavering dedication to excellence across our employees and partners.

Joining Legent Health means being part of a team that lives these principles every day, as we build a future focused on compassionate, quality care.

About the Role

The Patient Access Supervisor, you will be responsible for the smooth operation of the Patient Access Department. In this role, you will provide leadership support to the facility and promote excellence in the registration process.

POSITION’S

ESSENTIAL RESPONSIBILITIES:

• Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow for the Patient Financial Services staff. Develops goals and performance expectations for staff.
• Provides information on patient registration and scheduling to all concerned departments. Maintains ongoing positive communications with patients, staff, physicians and other third parties to provide information or resolve issues.
• Maximizes cash flow by maintaining and monitoring the protocols and activities associated with the financial management of the patient account, including point of service cash and timely authorizations.
• Develops, maintains, and adheres to the annual departmental budget.
• Prepares departmental schedule to ensure appropriate staffing levels at all times.
• Provides leadership and supervision to staff with coaching and counseling, growth and development, engagement, consistent hiring, and retention strategies, ensuring adequate staffing to cover department and organizational needs.
• Proactively engages in process improvement. Identifies needs, updates, and improves work processes and methods.
• Provides opportunities for strategic departmental improvements and communicates suggestions appropriately.
• Ensures new hires are properly trained. This includes successful training/precepting and auditing new hire work at 100% until new hire is consistently meeting performance standards. Auditing can be delegated as a mentoring opportunity, but responsibility of successful onboarding belongs to leader.
• Ensures that all staff have clear expectations (including BSS). Ensures there is accountability to expectations that are set including counseling/disciplinary action and termination of assigned staff (including BSS).
• Managing updates and corrections pertaining to the patient in all appropriate systems, including notating accounts with initial inquiry and response/resolution.
• Assisting patients with programs both internally and externally, including state and federal programs
• Exhibits knowledge of all insurers and private pay business. Assures that patients and families understand payer benefits.
• Manages…