Manager, Outsourced Medical Services Operations

Job Number: 180551,

Job Title:

Manager, Outsourced Medical Services Operations, Salary: $ - $

Harris Health serves the residents of Harris County, Texas.

The Manager of OMS Operations is responsible for overseeing the day-to-day operational activities of the Outsourced Medical Services (OMS) program, a multi-million-dollar care coordination strategy partnering with external vendors to provide clinical services when internal capacity or capability is limited within the Harris Health organization. This position leads day-to-day operations, drives operational projects, and ensures seamless coordination across internal teams and external partners, including monitoring vendor partner performance.

The Manager will oversee operational workflows, monitor program performance, and analyze data related to utilization, spend, and vendor outcomes to support executive-level leadership in driving strategic decisions. Working closely with senior leadership in CTI Business Operations and the Manager of Outsourced Care Management, the role will shape and execute the overall system-level strategy for OMS, ensuring alignment with Harris Health goals.

A key responsibility is to bring together supporting ancillary teams and departments—including clinical, financial, and administrative stakeholders—to create cohesion and collaboration in support of OMS program objectives and strategic initiatives. By fostering alignment across these groups, the Manager ensures operational efficiency, quality standards, and a unified approach to patient care delivery.

• Bachelor's Degree in Nursing, Business Administration, Health Administration or related healthcare field
• Master's Degree in Nursing, Business Administration, Health Administration or related healthcare field (Preferred)

• Six Sigma Green Belt LSSGB

• Five (5) Years experience in a complex healthcare environment

• Two (2) Years of management experience in an operational or project management role within a multi-disciplinary environment

• Above average verbal communication (heavy public contact)
• Exceptional verbal communication (public speaking)
• Writing/Correspondence and Reports

• Analytical Abilities
• Mathematics
• Medical Terminology Knowledge

• Holidays
• On-Call
• Eligible for Telecommute
• Travel

• Ability to think strategically to support operational development and drive continuous improvement initiatives.
• Strong problem-solving skills to address challenges and improve operational efficiencies.
• Strong relationship building with experience in leading diverse work teams internally and externally.
• Possesses strong interpersonal skills necessary to interact and communicate effectively with all stakeholders.
• Strong presentation skills with ability to successfully communicate complex business information to leadership and other stakeholders.
• Excellent organizational skills.
• Ability to deal with all levels of staff within Harris Health and senior leadership.
• Ability to deal with conflicting points of view and to effect creative and responsive solutions.
• Proficiency in MS Word, MS Excel, MS PowerPoint, MS Outlook.