Lead Detection & Investigation Analyst

Position: Lead Detection & Investigation Analyst - PNC
Location: Quinte West

Join PNC’s FDO Zelle Fraud team as a Lead Detection & Investigation Analyst in Pittsburgh, PA. Engage in fraud detection, customer communication, and investigation, working in a collaborative office environment.

This lead role requires keen analytical skills and the ability to analyze suspicious transactions generated from fraud detection systems. You will provide outbound support for Zelle fraud cases, report on suspicious activities, and drive process improvements within the team. Your expertise in systems like Actimize and Excel will be key in minimizing fraud and risk.

Key Responsibilities:

• Analyze cases from fraud detection systems

• Communicate with customers on transaction inquiries

• Report and document suspected fraud activities

• Lead and train investigation staff

• Research banking activities for fraudulent patterns

Requirements:

• Bachelor’s degree required

• Less than 1 year of professional experience

• Familiarity with Actimize and Excel preferred

• Strong analytical and problem-solving skills

• Ability to adapt to new technology

Utilize your analytical skills and passion for fraud prevention as a lead member of PNC’s fraud detection team.
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