Account Manager

Looking to join a dynamic team? We’ve got just what you’re looking for! Join the Prelco team as an Account Manager. In this role, you will primarily be responsible for owning the customer relationship, ensuring a seamless customer experience from quote to delivery. They coordinate internal teams to meet customer needs, drive account growth, and proactively resolve issues to maintain strong customer satisfaction and long term loyalty.

If you have a strong foundation in manufacturing environments and bring strong B2B account Management expertise, you might be the ideal candidate.

• Manage key customer accounts and serve as the primary point of contact throughout the customer lifecycle.
• Develop strong customer relationships and identify opportunities for account growth and expansion
• Understand customer needs, operational challenges, industry trends, programs, and future opportunities.
• Collaborate with internal teams to develop account plans, customer roadmaps, and RFQ strategies
• Coordinate timely, accurate quotations and support go/no-go opportunity assessments.
• Advocate for customer needs and drive resolution of issues, quality concerns, and escalations.
• Monitor project milestones, risks, delays, and changes that may impact the customer relationship and customer satisfaction
• Lead customer business reviews and communicate performance, improvement initiatives, and growth opportunities
• Support pricing, forecasting, contract negotiations, and margin protection in collaboration with Sales Leadership.
• Maintain accurate CRM records, account plans, opportunities, and customer insights.

• Qualification &
  
  Experience:
  
  Diploma or University Degree, with 3+ years of B2B account management or sales experience, preferably in industrial, manufacturing, transportation, engineered products, OEM, or Tier-1 customer environments.
• Language
  
  Skills:
  
  Strong verbal and written communication skills, with the ability to collaborate effectively with internal teams, customers, and cross functional teams
• Technical
  
  Skills:
  
  Familiarity with CRM and ERP systems and customer account management in manufacturing environment
• Soft Skills:
  
  Strong problem-solving, decision-making, negotiation, prioritization, and relationship-building skills
• Physical Requirements:
  
  Ability to work in office, production, and customer-facing environments as required.
• Value:
  Committed to customer satisfaction, accuracy, operational efficiency, and continuous improvement.
• Interest:
  Passion for building strong, long-term, value-added customer partnerships
• Asset:
  Experience with global customers, contract manufacturing, quality system; bilingual in English and French

• 13 paid statutory holidays per year.
• Paid sick time & Flex hours
• Paid Vacation time
• Comprehensive group insurance plan.
• 24/7 access to a telemedicine service.
• Employee Assistance Program (EAP).
• Employer contribution to RRSP (Registered Retirement Savings Plan)
• Professional Development Support
• Company events & social hours
• On-site parking
• Casual dress code

WITH THE PRELCO GROUP YOU JOIN:

An organization with 8 facilities located across Eastern North America and more than 650 employees, the Prelco Group is a leader in the manufacturing of value-added glass products. We design and manufacture glazing solutions for commercial and institutional buildings, residential towers, as well as specialized glazing for land, rail, and marine vehicles.

This position is with Prelco Industrial Inc., Belleville, known for delivering high-quality, innovative custom window solution that meet the evolving needs of the marine, rail, transit, and defense sector. With robust designs, engineering excellence, and commitment to quality, we manage projects of all sizes from concept to delivery

The Salary range for this position is $60,000 - $70,000 annually, with compensation based on successful candidate's experience, qualifications, and demonstrated expertise.

Prelco Industrial Inc. is committed to accessible, barrier-free recruitment process in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. As such, accommodations are available, upon request, for applicants with disabilities at any stage of the hiring process.

We thank all candidates for your interest; however, please note, only those under consideration will be contacted.