Guest Experience & Farm Operations Lead

Perform duties required to help manage, lead and direct the work of employees and activities in our Belleville Pick-Your-Own Farm. Carry out company policies; assist with hiring and training of employees; supervise and motivate staff; and ensure cleanliness and customer satisfaction.

Essential Functions

• Ensure that the customer is the #1 priority and that every guest is treated accordingly.
• Manage the first 5 Moments of Magic:
  • The parking lot
  • The front entrance
  • The first 5 steps into your area
  • The first employee
  • Last impression
• Supervises, motivates, leads and directs the work of on-site employees by carrying out company policies.
• Ensure that all employees are properly trained in customer service and safety procedures.
• Trains employees in cash handling, POS system, service, and safety procedures.
• Keeps all staff up to date on Eckert information and crop status.
• Monitors consumer demand and trends.
• Demonstrates exceptional customer service at all times.
• Handles customer comments and concerns.
• Maintains a safe environment for staff and customers.
• Prepares weekly schedules for pick-your-own staff.
• Works with VP Retail of Operations to establish seasonal goals and promotions.
• Communicates regularly with office and staff regarding crop status.
• Oversees outdoor displays of merchandise and planters on display.
• Monitors all areas of customer service, especially during rush periods, to ensure high quality and effective customer service.