Clerk-Customer Service

Customer Service Representative Assessor's Office

Under close supervision, provides customer service on behalf of the St. Clair County Assessor's Office; performs a variety of service and support functions related to departmental operations.

Essential Functions The following duties are not intended to serve as a complete comprehensive list of all duties performed in this classification, only a representative summary of the primary duties and responsibilities. Employees(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Assists customers at the public counter and by telephone; respond to public inquiries regarding departmental programs, services, policies, processes, and procedures.
• Process Homestead Exemptions applications
• Be able to navigate through equipment and computer programs used in office.

Employment Standards High school diploma or G.E.D. equivalent; and one-year customer service and/or general office experience desired. St Clair County, Il resident Working Environment/Physical Demands Work is performed in a standard office environment and at the public counter; subject to standing and sitting for extended periods of time.

Knowledge and Skills Ability to learn and have knowledge of:

• County policies and procedures
• Customer service principles, protocols, and standards.
• General office practices and equipment.
• Department operations relative to area of assignment.

Skills in:

• Coordinating and performing a variety of customer service functions.
• Responding to public inquiries and providing information regarding departmental services, programs, policies, and procedures.
• Establishing and maintaining effective working relationships with other staff, County departments, outside agencies, and the general public
• Meeting deadlines and working through frequent interruptions and inquiries.
• Communicating effectively verbally and in writing.
• Strong sense of professionalism and discretion required.