Client Relationship Consultant ; Banker - Belleville, IL East

Job Description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

• Build and maintain strong client relationships through in-person, appointment, and virtual channels.
• Assess and attend to customers’ banking needs, obtain and process customer and account information.
• Demonstrate and educate clients on available deposit and loan products and recommend solutions based on each customer’s unique goals and needs.
• Proactively reach out to clients and follow up, asking questions to learn about their financial needs and channel preferences.
• Maintain knowledge of consumer and business banking products, including digital products and self‑service services.
• Open new consumer and business accounts, complete service requests and submit credit applications.
• Provide a consistent optimal client experience, including greeting clients and processing basic transactions.
• Collaborate with branch team members to best serve clients and achieve operational excellence.

• High school diploma or equivalent.
• Typically at least 3–4 years of job‑related retail banking experience or equivalent combination of experience and training.
• National Mortgage Licensing System (NMLS) registration required under the SAFE Act of 2008 and Regulation
  
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• Proven ability to build and foster client relationships through proactive outreach and follow‑up.
• Strong communication and customer‑service skills.
• Thorough knowledge of applicable bank and branch policies, procedures and support systems.
• Experience demonstrating digital products and self‑service technologies.
• Ability to explore and identify a customer’s true needs while leveraging a digital‑first mindset.
• Basic proficiency in making appropriate recommendations that meet customer needs both reactively and proactively.
• Experience in the financial services industry is preferred.

• Healthcare (medical, dental, vision)
• Basic and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (2–5 weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and safe leave accruals up to 80 hours per calendar year

U.S. Bank is an equal‑opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Applicants must comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Background checks will be conducted in accordance with applicable local and federal laws.