Program Manager

Position Summary

Responsible for overall management and aspects to ensure therapeutic programming that includes: service delivery, to include assessments, service planning, clinical services, life skills, and job readiness preparation for residents of the transitional living program. Supervises all transitional living program (TLP) staff in conjunction with the Assistant Program Manager and assures compliance with policy and procedure; ensures the facility is maintained in an appropriate manner.

Ensure that clients are provided with the highest quality care that is consistent with the CARE/TCI practice model.

• Provides shift planning, coaching and decision‑making support for staff on duty, consistent with CARE principles. In addition, assist staff in implementing client specific interventions/supports based on the client’s Life Set service plan and red flag updates.
• Conducts interviews, selects, supervises, and completes performance evaluations for Youth Care Workers assigned to the TLP. Works with Assistant Manager to correct performance problems as needed, including recommending disciplinary actions to the Manager of TLPs and Director of Child Welfare. Oversees work schedules and ensures staff coverage.
• Completes documentation as required by the agency and assists or provides oversight to all staff in their completion of client documentation paperwork. Provides supervision to assigned Youth Care Workers.
• Monitors overall physical and mental health of clients. Works in conjunction with nurse/case manager to refer clients for appropriate services.
• Supports oversight of case manager in conjunction with the Manager to provide direction concerning family relationships, visitation, health care, educational services, service planning and implementation, court matters, and discharge planning.
• Monitors the documentation of the administration of psychotropic medications and assures that all medication is appropriately safeguarded and that medication errors are reported in accordance with policy.
• Builds trust and a strong relationship with staff, peers, and stakeholders. Assures ongoing communication among youth care staff and between other members of the TLP team, including therapists and administrative staff.
• Attends Life Set group meetings, red flag calls, and weekly clinical consultations. Assists in supporting staff in implementing Guidetree interventions and/or other supports during interactions with youth, based on youth’s individualized plan.
• Leads the team that reviews referrals for placement. Anticipates openings and informs the Manager of upcoming openings to maximize occupancy. Whenever possible, arranges an intake review with staff from the youth’s present placement.
• Identifies staff development needs and recommends and/or requires ongoing training for staff. Provides input to the annual training plan for staff.
• Reviews incidents and identifies patterns associated with individual youth and/or staff and develops strategies to reduce such episodes to the degree possible.
• Assures that required records and reports are completed, including client summaries, incident reports, workers' compensation reports, and other administrative and treatment summaries.
• Submits and/or ensures maintenance requests are submitted as needed. Assures a hygienic, clutter‑free, safe environment throughout the house.
• Assists in the development of program budget; monitors expenses and minimizes budget variances.
• Oversees compliance with DCFS contracts and COA accreditation standards and educates staff with ensuring compliance. Requests training for staff if needed.
• Requires on‑call status whenever applicable.
• Assumes other related tasks as required by the Manager and/or Director.

• Strong organizational and time management skills.
• Excellent interpersonal skills.
• Excellent oral and written communication.
• Must be able to direct services in a manner that reflects an appreciation for the cultural background, heritage, and identity of the clients.
• Must meet DCFS/CANTS Clearance Requirements.
• Must be at least 21 years of age.
• Must possess and maintain a valid driver’s license and maintain proof…