Volunteer Services Coordinator

Volunteer Services Coordinator

Position Summary
:
The Patient/Family Volunteer Services Coordinator assists with recruitment, training, background checks, electronic record maintenance, and ensures volunteer regulatory and patient/family needs of Hospice of Southern Illinois are met.

Pay
: $18.83 hourly. Full‑time non‑exempt.

Schedule
:
Monday‑Friday 8:30 AM‑5:00 PM; occasional evenings or weekends for events.

Location
:
Based in Belleville, IL Patient Services Office with visits to Marion, IL. Company vehicle available or mileage reimbursement of $0.70 per mile.

Benefits & Insurance
:
Paid‑time off, extended illness benefits, health, dental, vision, life insurance, short‑term & long‑term disability, 403(b) retirement plan. More details on (Use the "Apply for this Job" box below)..

Equal Opportunity Employer – Hospice of Southern Illinois is certified by the State of Illinois and complies with the Illinois Equal Pay Act.

• Education
  • Graduate of an accredited high school.
  • Bachelor's degree preferred.
• Experience
  • Minimum 2 years in a healthcare setting.
  • Knowledge of Medicare hospice regulations is a plus.
  • Volunteer experience with community service organizations.
  • Experience with a variety of people in emotional situations.
  • Functional knowledge and experience with Microsoft Office products.
  • Working knowledge of database applications and report writing; experience with online portals for information extraction.
• Other Qualifications
  • Excellent communication skills with volunteers, vendors, patients, employees, and families.
  • Ability to present information publicly using technology.
  • Enthusiastic attitude and strong teamwork ability.
  • Initiative, attention to detail, and ability to prioritize tasks independently.
  • Recognition of volunteers’ strengths to match opportunities.
  • Represent Volunteer Services on the Hospice Team, identify opportunities, assign volunteers, and monitor assignments.
  • Commitment to exceptional customer service and respect for volunteer diversity.
  • Problem‑solving, organizational, and time‑management skills.
  • Reliable transportation and proof of liability insurance.
  • Willingness to travel within the Hospice boundaries.

Repetitive tasks, sedentary work, occasional lifting up to 10 lbs, occasional bending and squatting. Must manage stress, make decisions under pressure, and maintain vision >20/20 to 20 feet. Hear alarms, telephone, and recording devices.

Approximately 95% of time in an air‑conditioned environment with occasional exposure to humidity, noise, odors, body fluids, allergens, cleaning agents, communicable diseases, and traffic. Remaining 5% in automobiles or patient homes with varying climate.

• Provide exceptional customer support to stakeholders.
• Work independently with strong organization and time management.
• Coordinate, lead, and schedule volunteer training programs and meetings.
• Assist with Hospice events (e.g., recognition dinner, fundraising, special events).
• Ensure ongoing, quality volunteer activities and maintain accurate volunteer list.
• Assist in writing, assembling, approving, and disseminating the volunteer newsletter.
• Develop spreadsheets, databases, and utilize data entry skills for reporting.
• Process background checks and fingerprinting promptly with HR.
• Ensure volunteers pass IL Department of Public Health and OIG checks.
• Maintain records to meet the 5% volunteer service requirement.
• Take initiative to cover Volunteer Department duties in supervisor’s absence.
• Build relationships with volunteers, motivate participation, and lead by example.
• Assist the Volunteer Services Supervisor in volunteer assessment and annual appraisals.
• Conduct or assist with training for special hospice volunteer programs.
• Seek volunteer opportunities that enhance the Hospice mission.
• Update knowledge of required volunteer competencies.
• Participate in meetings and in‑services as directed; complete required education.
• Gain knowledge of additional volunteer programs (e.g., Veterans Program).
• Support patients, families, clinical staff, and partners for mission enhancement.
• Demonstrate empathy, emotional intelligence, and professionalism.
• Show flexibility, adaptability, and ethical…