Quality and Compliance Leader

• Base Pay $72,000.00 - $76,000.00 / Year
• Job Category Quality, Training
• Employee Type FT Exempt

Job Title:

Quality and Compliance Leader, Full-Time Exempt

Department:
Quality

Reports To:

Quality Manager

Date:
April 2026

The Quality & Compliance Leader serves as a member of the Quality team by leading efforts associated with Vista Care’s compliance and quality improvement programs and initiative to multiple programs in multiple states.

• Leads continuous quality improvement, training, and accreditation/licensure/survey/policies in IDD service and customer satisfaction.
• Evaluates and identifies key drivers for systemic deficiencies, and takes a systematic, comprehensive, and data-driven approach to maintaining and improving safety and quality.
• Oversees committee functions for assigned regions.
• Completes and/or directs the investigation process, including immediate debriefs, investigation tracking, root cause analysis, corrective action follow-up, final debriefs, and remediation monitoring closure.
• Prepares and coordinates activities for all external audits, external surveys, state compliance reviews, and corrective action planning related to findings.
• Completes and/or directs the completion of internal monitoring activities, including mock surveys, program snapshots, environmental reviews, on‑site visits, and compliance monitoring to identify areas of opportunity.
• Completes and/or directs the completion of satisfaction surveys and quality of life surveys.
• Monitors EHR and quality management system utilization and compliance; analyzes incident trends, medication errors, investigations, and operational data to inform and improve services.
• Completes and/or directs the completion of policy and/or addendums for assigned regions.
• Compiles and analyzes data for regions as requested, including dashboards, incident trends, investigation findings, and operational performance indicators.
• Prepares and facilitates weekly operational quality meetings.
• Achieve performance competence.
• Performs quality reviews across all programs, analyzes data, and identifies trends in defects or errors as well as indicators of high quality and success.

• Attention to detail and exceptional organizational skills.
• Excellent communication, presentation, and interpersonal skills.
• Acts in accordance with Vista Care Values, serving as a role model for others.
• Performs other duties as assigned by Vista Care leadership.
• Strategic and innovative problem solver who demonstrates the ability to make effective decisions that align with Vista Care Mission, Vision, and Values.
• Maintains a high degree of professionalism, including maintaining professional boundaries and adherence to confidentiality.
• Ability to function well in a high‑paced, stressful environment.
• Ability to communicate professionally across all departments.
• Adaptability to organizational changes and the willingness to be a change agent.

• Must be at least 18 years of age.
• 4+ years of relevant experience.
• Knowledge of and implementation experience of process improvement methodologies.
• Ability to handle complex issues and problems.
• Possess comprehensive knowledge of subject matter.
• Provide knowledgeable leadership and coaching to operations and quality team members.
• Self‑motivation and the ability to identify and complete needed tasks without direct supervision.
• Valid driver’s license and clear driving record in compliance with local, state, and federal regulations and Vista Care’s best practices required if position requires transport of persons served in a company owned vehicle. Authorization must be provided to Vista Care to obtain a DMV record which can be approved for coverage by our company insurance carrier.
• Successful completion of a caregiver background check and required.
• Ability to successfully complete all federal, state, and local requirements.

None

• High School Diploma or GED Required.
• A college, or university degree or the equivalent is required. Social services or similar fields preferred. However, five (5) or more years of relevant experience will be considered in lieu of a degree.