Store Manager, Retail & Store Manager

Company

Summary:

Midwest Petroleum is a retail petroleum and convenience store chain based in St. Louis, Mo. We began operating in 1946, and since 2002, the St. Louis Business Journal has recognized us as one of the top 150 privately owned businesses in St. Louis. Midwest Petroleum operates 60 stores within a 150-mile radius that employs approximately 600 employees. Midwest Petroleum markets fuel through the ZX, Conoco, and Phillips 66 brands.

Primary Purpose of Job:
Responsible for managing assigned store to maximize potential sales and profitability. Direct the day-to-day functions of a store’s operations that ensures all compliance of company policies and procedures. Help train and lead staff members to become the most efficient and effective members they can be.

• Must be proficient at Sales Associate and Assistant Manager positions.
• Maintain accurate store records by ensuring that all forms and reports are filled out properly and on time.
• Maintain an adequate store inventory through proper ordering, proper pricing, proper security procedures, and proper check-in/check-out.
• Control store expenses within assigned budgets.
• Strive to achieve maximum store sales and profit.
• Implement company merchandising promotions and sales plans.
• Hire, train, and coach/counsel store staff under the direction/approval of the Supervisor.
• Handle employee disciplinary and termination issues under the direction/approval of the Supervisor.
• Conduct performance evaluations and provide pay increase recommendations.
  • Teams ranging in size from 4-15 employees.
• Ensure employee compliance with company policies and regulations.
• Obey and enforce city, county, state, and federal laws in relation to store operation.
• Maintain a safe store and property environment. Follow all safety rules and regulations including reporting any employee or customer incidents within 24 hours.
• Maintain store and property appearance and cleanliness within company standards.
• Promote excellent customer service and suggestive selling. Ensure it is implemented by all employees.
• Handle all customer complaints properly and to the satisfaction of the customer.
• Inspect store facilities and equipment for safety, cleanliness, and proper working order. Submit reports or requests for any necessary repairs or safety issues.
• Exercise care in using all store equipment.
• Control cash and inventories within acceptable guidelines.
  • Account for all money received and disbursed. Ensure bank deposits are made each day.
  • Keep money secure at all times.
• Make out employee schedules each week, approve overtime hours, and submit payroll one week in advance.
• Review monthly profit and loss statements with the Supervisor and together make recommendations to improve store operation.
• Be available to assist with shift coverage (most stores 24 hours).
• Handle any other work that can be assigned at the supervisor’s discretion.

2 years of retail/customer service management experience

Must complete all Midwest Petroleum Training Courses

Adaptability — Adapts to changes in the work environment;
Manages competing demands;
Accepts criticism and feedback;
Changes approach or method to best fit the situation; ability to work with frustrating situations; work under pressure and on an irregular schedule such as unscheduled overtime, unanticipated changes in work pace;
Works with numerous distractions. Attendance and Punctuality — Schedules time off in advance;
Begins working on time;
Keeps absences within guidelines;
Ensures work responsibilities are covered when absent;
Arrives at meetings and appointments on time. Communications — Expresses ideas and thoughts verbally; and in written form;
Exhibits good listening and comprehension;
Keeps others adequately informed;
Selects and uses appropriate communication methods. Cooperation — Establishes and maintains effective relations;
Exhibits tact and consideration;
Displays positive outlook and pleasant manner;
Offers assistance and support to co-workers;
Works cooperatively in group situations;
Works actively to resolve conflicts. Job Knowledge — Competent in required job…