Sewer Department Collector

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Provides collection services for the city. Determine and collect unpaid balances for delinquent accounts and assist with sewer billing and cashier as needed.

No supervisory or budgetary responsibilities.

• Initiate collection through various methods and establish payment plans when necessary.
• Notate all interactions electronically in account remakes including document payments when necessary.
• Respond to customer inquiries for account balance and lien payoffs.
• Maintain account accuracy and ensure owner, management company, and renter information are accurate by verification through sources.
• Assist billing in sending corrected bills after determining and calculating adjustments.
• Process payments received and ensure payment equals sewer stubs.
• Assist with cashier duties as backup only when not making stubs or processing adjustments
• Work effectively with City personnel and provide exceptional customer service.
• Actively participate in cross-training, business process documentation, and job skill enhancement initiatives.
• Maintain positive work atmosphere by behaving and communicating in a manner which promotes good working relationships with clients, customers, co-workers, and supervisors.
• Perform other duties as assigned.

• Research accounts, confirm accurate billing, verify legal ownership of properties and initiate lien filing process.
• If payment not received by date of lien notice letter, follow through with filing a lien.
• Once lien recorded, add information to customer account, note the file and send a copy of the lien to all parties.
• Submit information to City Attorney for small claims action of delinquent accounts.

Computer skills required. Ability to use a computer terminal for research, data entry, and composition. Knowledge of business English, spelling punctuation and commercial arithmetic. Strong research and analytical skills. Ability to prioritize. Ability to work under pressure yet maintain composure when dealing with public. Notary Public Certification obtained within six months of hire.