Concierge CLARA MAASS DRIVE Belleville, NJ

Concierge job at 1 CLARA MAASS DRIVE. Belleville, NJ.

Job Title:

Concierge

Location:

Clara Maass Medical Center

Department Name:
Concierge

Req #:

Status:
Hourly

Shift: Day

Pay Range: $20.97 - $20.97 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Under the direction of the Manager, the Concierge oversees the waiting area and promptly resolves patient and visitor requests, issues, or complaints. The incumbent will act as an ambassador by providing special assistance and information to patients and visitors.

Required:

• High school diploma

Preferred:

• College degree
• Healthcare care training/experience

• Shift: Day
• Per Diem: (scheduled based on department needs)
• Must be able to work weekends/holidays

• Acts as an ambassador of the Main Lobby and SDS/Endoscopy area by providing special assistance and information to patients and visitors
• Assess each patient and visitor’s age‑specific needs and provide age‑specific assistance, treatment, and care
• Oversees the Main Lobby and SDS waiting area and promptly resolves patient and visitor’s request, issues, or complaints
• Escort and assist patients and visitors to their desired location or car, if needed
• Offers assistance with wheelchair, as needed.
• Promptly answer telephone calls
• Use a clear, understandable speaking voice, exercise judgment, respond to inquiries with accurate information regarding hours of operation, directions, etc. according to individual needs
• Promptly resolve minor issues and inform the patient advocates/representatives of any significant patient and visitor’s complaints
• Remain calm and alert, especially during emergency situations and heavy patient and visitor volume
• Using the telephone, verbally arrange and confirm individual needs both inside and outside the facility
• Promptly respond to requests for doctors, transportation arrangements, etc.,
• Follow proper safety and infection control procedures and maintain a safe work environment
• Frequently converse with patients and visitors as they wait in the Lobby
• Greet and direct patients and visitors immediately with a friendly and sincere welcome
• Maintain a neat and organized environment in the Lobby
• Notify Environmental Services when excessive spills or litter require their attention
• Maintain a neat, organized, and stocked work area
• Maintain confidentiality of patient’s condition and other personal information, and limits work/patient related discussions to private areas

Equal Opportunity Employer