Concierge

Job Overview

Acts as an ambassador of the SDS/Endoscopy area by providing special assistance and information to patients and visitors. Assess each patient and visitor's age‑specific needs and provide age‑specific assistance, treatment, and care. Oversees the SDS waiting area and promptly resolves patient and visitor's request, issues, or complaints.

Required:

• High School Diploma

Preferred:

• College degree
• Healthcare training/experience

• Day shift
• Schedule based on department needs
• Must be available to work weekends/holidays
• Per Diem

• Acts as an ambassador for the Main Lobby and SDS/Endoscopy area by providing special assistance and information to patients and visitors.
• Assess each patient and visitor's age‑specific needs and provide age‑specific assistance, treatment, and care.
• Oversees the Main Lobby and SDS waiting area and promptly resolves patient and visitor requests, issues, or complaints.
• Escort and assist patients and visitors to their desired location or car, if needed.
• Offers assistance with a wheelchair, as needed.
• Promptly answer telephone calls.
• Use a clear, understandable speaking voice, exercise judgment, respond to inquiries with accurate information regarding hours of operation, directions, etc. according to individual needs.
• Promptly resolve minor issues and inform the patient advocates/representatives of any significant patient and visitor complaints.
• Remain calm and alert, especially during emergency situations and heavy patient and visitor volume.
• Using the telephone, verbally arrange and confirm individual needs both inside and outside the facility.
• Promptly respond to requests for doctors, transportation arrangements, etc.
• Follow proper safety and infection control procedures and maintain a safe work environment.
• Frequently converse with patients and visitors as they wait in the lobby.
• Greet and direct patients and visitors immediately with a friendly and sincere welcome.
• Maintain a neat and organized environment in the Lobby.
• Notify Environmental Services when excessive spills or litter require their attention.
• Maintain a neat, organized, and stocked work area.
• Maintain confidentiality of the patient's condition and other personal information, and limit work/patient‑related discussions to private areas.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer