Retail Donor Specialist - Materials Handler Associate

Job Location

Bellevue

The Retail Donor Specialist – Materials Handler Associate supports Goodwill’s donated goods operations by delivering an exceptional donor experience while safely receiving, handling, and moving donated merchandise through backroom operations, including the Donation Express Center (DEC). This role is responsible for donor engagement, material handling, trailer loading, and maintaining efficient workflow to support production and store replenishment. The position balances donor service, safety, productivity, and accuracy in a fast‑paced, high‑volume environment.

• Greet donors promptly and professionally, offering donation receipts and excellent service.
• Provide basic donor information, including donation procedures and Goodwill’s mission impact.
• Assist donors with unloading, directions, or questions to ensure a safe, efficient, and positive donation experience.
• Manage donor flow to maintain safety, efficiency, and a customer‑friendly environment during peak donation periods.

• Handle and move donated merchandise safely and accurately within backroom and donation areas.
• Maintain consistent material flow to support processing, production, and store replenishment in a high‑volume environment.
• Load, unload, and stage donated goods, including trailers and trucks, in accordance with safety and operational standards.
• Operate forklifts and pallet jacks as trained and authorized.
• Keep backroom, staging, equipment, and trailer areas organized, clean, and operationally ready.
• Perform routine housekeeping to keep work areas hazard‑free and support a safe, efficient workflow.

• Follow Goodwill’s safety policies, procedures, and operational standards at all times.
• Use proper lifting techniques and safe work practices to prevent injury.
• Maintain awareness of surroundings and report safety hazards, equipment concerns, or operational issues promptly.
• Support a culture of safety, accountability, and continuous improvement within backroom operations.

• Maintain a flexible schedule, including evenings, weekends, and holidays, based on business needs.
• Perform other duties as assigned to support donor experience, backroom operations, and overall store performance.

• High school diploma or equivalent (preferred).
• Experience in retail, donation intake, production, warehouse, or customer‑facing roles (preferred but not required).
• Ability to balance positive donor interactions with operational responsibilities in a fast‑paced, high‑volume environment.
• Ability to follow established operational standards, workflows, and safety procedures consistently.
• Ability to stand, walk, bend, lift, and move donated goods as required.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

• Fast‑paced, high‑volume, quota/production or warehouse experience with strong service, productivity, accuracy, and quality expectations.
• Experience supporting donors/customers in a community‑facing role while performing donation processing, material handling, or backroom operations.
• Prior nonprofit or mission‑based retail experience is a plus.
• Bilingual language skills preferred.

• Health and Prescription Insurance
• 403(b) Retirement Plan
• Paid Vacation, Holiday, & Sick Leave
• Paid Bereavement Leave
• Employee Assistance Program

• 403(b) Retirement Plan
• Paid Vacation & Sick Leave
• Employee Assistance Program