Veteran Benefits Coordinator

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Primary Function: The Veterans Affairs Coordinator is responsible for managing the day‑to‑day activities of the Veterans’ Educational Benefits programs at Bellevue University. The coordinator responds to veterans’ inquiries and processes requests to utilize their Veterans’ Education Benefits. The coordinator possesses and applies a strong knowledge of policies, procedures and regulations regarding the Department of Veteran Affairs and the Department of Defense Tuition Assistance Program.

The coordinator maintains student records and works with the Department of Veterans Affairs to ensure the student financial experience is aligned with Bellevue University’s Grand Strategy, Mission and Key Values.

• Manages accounts for students using the Department of Veteran Affairs education benefits
• Submit certification via the Department of Veterans Affairs VA Once website per the DVA's School Certifying Officials Handbook.
• Analyze and process Bellevue University’s Veteran Education Form submissions to include setting the student’s account up with the appropriate Service Indicators and student groups in Campus Solutions.
• Analyze and process VA Certificates of Eligibility and Benefit Statements identifying eligibility requirements for appropriate Campus Solutions account set up and VA Once certification submissions.
• Analyze official degree audit reports (transcripts) for prior credit to determine eligibility of students’ enrollment.
• Create Salesforce tasks and notes for certifications per established processing strategy.
• Analyze “Corporate Credit Review" daily output, (credit balance on a student’s account) and perform an account audit and initiate recovery of funds to the Department of Veteran Affairs per DVA regulations, the Defense Department per DOD regulations, a corporate third‑party payer or refund to student per established business practices and Department of Education regulations.
• Ensure all student files are in compliance with the Department of Veteran Affairs regulations.
• Submit inquiries via Department of Veteran Affairs “Ask a Question” functionality for various student issues requiring clarification.

• Successfully complete annual Department of Veterans Affairs online training courses.
• Attend scheduled training conferences, seminars and webinars provided by the Department of Veterans Affairs.
• Review new versions of School Certifying Officials Handbook as posted to (Use the "Apply for this Job" box below). for changes to certification regulations.
• Monitor pending legislation and notifications posted to  for potential required business process changes.
• Monitor pertinent news and information via Google Alerts as well as both the U.S. Department of Veterans Affairs and The Post‑9/11 GI Bill, U.S. Department of Veterans Affairs Facebook pages.

• Counsel students on Veterans Education Benefit options per the Department of Veteran Affairs regulations, including how grants, loans and any outside third party funding affects their benefits, as well as housing and book stipend.
• Provide customer service through the Bruin Support Service Center phone skill sets “VA and Military TA” as well as direct calls. This includes walk‑in students. Notate all interactions in Salesforce per established practice.
• Provide customer service through group email boxes “VA, 1, 2, 3, 4 and 5” as well as direct email. Notate all interactions in Salesforce per established practice.

• Assist with annual Department of Veterans Affairs quarterly/annual audits.
• Collaborate/strategize with team members and Asst. Director regarding continuous improvement of business processes and procedures, lessons learned, best practices, automation of functions/tasks and production metrics.
• Assist other teams during peak processing.
• Attend university‑sponsored professional development opportunities.
• Perform other duties as assigned.

• High School Diploma or Equivalent required.
• Strong working knowledge…