Salon Manager

Description

The Salon Manager is responsible for overseeing all aspects of salon operations. The Salon Manager is directly responsible for achieving salon goals. Specifically, the Salon Manager is expected to:

• Ensure salon team provides exceptional guest service
• Market the salon and grow the business
• Lead, coach and develop a team
• Ensure the salon schedules meet the needs of the business
• Manage and control expense

• Coach and develop the team through existing guest service training programs.
• Collect or verify guest information during every visit.
• Create weekly salon schedules using available scheduling and forecasting tools that support the guest experience and ensure the salon is adequately staffed.
• Ensure salon team presents a professional appearance and a positive attitude.
• Handle and resolve guest service issues to maintain guest loyalty.

• Utilize existing business tools to attract and retain guests.
• Coordinate promotional sales displays as directed
• Develop and maintain local business relationships
• Establish and maintain a positive working relationship with peers, salon personnel and home office personnel, as well as landlords, property managers, licensors and beauty school. Lead and develop a team:
• Recruit, interview, hire, train and retain staff in partnership with your Senior District Leader/District Leader.
• Create a positive work environment through motivation, recognition and coaching.
• Use set monthly goals to create daily goals and objectives for team, measure performance and provide coaching.
• Schedule and conduct staff meetings and technical workshops as required.
• Document important conversations and incidents.

• Effective control of salon payroll.
• Effective control of salon operating costs such as supply and retail inventory, utilities, and maintenance costs.
• Audit salon to ensure employees charge correctly for services and products.

• Display a sound understanding and perform all available services in a competent, efficient and professional manner.
• Train and provide guidance to employees on proper techniques for services offered.

• Enforce and promote all corporate policies, procedures and work rules.
• Ensure closing procedures are adhered to and daily bank deposits are made.
• Ensure that the assets of their salon are protected and that loss prevention policies are adhered to.
• Ensure the cleanliness of the salon and that the salon complies with all applicable state and local sanitation rules.
• Perform and delegate a variety of tasks related to salon operations, including but not limited to: answering telephones, stocking shelves, taking cycle counts/inventory, and other duties as assigned.
• Ensure all staff licenses are current, valid and posted as required.
• Ensure all items required by state and federal law are posted in salon as directed by company.
• Maintain and uphold safety standards by identifying and correcting conditions that affect salon safety.
• Ensure salon is open for all posted hours covering any employees’ shifts, if necessary

• Valid current cosmetology license, to include a manager license as required by local (or state/provincial) cosmetology regulations.
• Ability to work a minimum of 38 hours per week on a flexible schedule, including nights and weekends. Occasional overtime and overnight travel may be required. Position may require working alone in the salon.
• Ability to provide exceptional guest service and consistently perform quality services.
• A team player with strong leadership qualities. Ability to multi-task and work at a fast pace while demonstrating good judgment and time management skills.
• Communicate effectively with salon team, peers, supervisors and guests.
• Ability to read and analyze various salon reports.
• Basic reading, writing, math and computer skills required.

• Previous management experience.

• Demonstrate ability to run a profitable business
• Team-building skills
• Demonstrate a positive…