Clinical Intake Specialist

Hillcrest Home Care, 1820 Hillcrest Drive, Bellevue, Nebraska, United States of America

Posted Wednesday, August 19, 2026 at 6:00 AM

Location: Bellevue, NE Area Preferred | Remote Opportunity Available for the Right Candidate
Service Line: Hillcrest Home Care
Schedule: Full-Time | 32+ Hours per Week

Hillcrest Health & Living is looking for an organized, clinically knowledgeable, and relationship-focused Clinical Intake Specialist to join our Hillcrest Home Care team.

We would love to find an LPN or RN in the Bellevue, NE area who can stay closely connected to our local Home Care team and referral partners. However, for the right candidate with strong home health, intake, referral, admissions, or care-coordination experience, we are open to considering a fully remote arrangement
.

The position is considered full-time at 32 or more hours per week
, providing some flexibility while still serving as an integral part of the Hillcrest Home Care team.

At Hillcrest, our mission is simple:
Inspiring people to live their best lives. As a Clinical Intake Specialist, you will help ensure patients receive the right services at the right time by reviewing clinical referrals, navigating insurance requirements, coordinating admissions, and creating a positive experience for patients, families, and referral partners.

As the Clinical Intake Specialist
, you will be responsible for the timely clinical review, planning, and coordination of referrals received by Hillcrest Home Care. You will also help coordinate services for current clients who are re‑admitted to the hospital and support the Home Care team in managing referrals from initial receipt through admission.

You will:

• Review and process assigned home health referrals according to established clinical, admission, and financial criteria.
• Complete clinical reviews and determine appropriate placement based on patient needs and established admission guidelines.
• Communicate promptly and professionally with hospitals, providers, discharge planners, referral sources, patients, and families.
• Build strong relationships with referral partners by providing timely, accurate information and excellent customer service.
• Screen referrals, gather necessary clinical information, and complete required intake steps according to established workflows.
• Accurately enter and maintain referral information within CRM and electronic health record systems.
• Verify insurance coverage, eligibility, and required authorizations for referred patients.
• Clearly communicate insurance and eligibility information to patients, families, and appropriate team members.
• Complete the pre‑admission process and provide an organized handoff to the Home Care team for scheduling and start of care.
• Coordinate communication when current Home Care patients are re‑hospitalized.
• Work with hospital discharge planners to support timely and appropriate transitions back to home health services.
• Monitor referral status and proactively follow up on missing information or barriers that could delay admission.
• Work closely with the Home Care team to improve referral conversion, support census goals, and reduce avoidable referrals not taken under care.
• Maintain referral‑management reports, re‑hospitalization tracking, census information, and other operational tools.
• Provide backup clinical referral support, including clinical review of community‑based referrals and associated insurance authorizations.
• Educate referral partners on Hillcrest services and the continuum of care when appropriate.
• Maintain strict confidentiality of patient health, financial, and personal information in accordance with HIPAA and Hillcrest requirements.
• Participate in service‑line initiatives focused on quality outcomes, referral management, and reducing re‑hospitalizations.

We are looking for someone who combines clinical knowledge with exceptional organization and follow-through
.

The right candidate will be able to review clinical information, understand the needs of patients transitioning from acute or post‑acute care, communicate confidently with healthcare…