Food Pantry Operations & Support Specialist

Food Pantry Operations & Client Support Specialist

Department:
Bellevue Food Pantry (an ENCAP Program)

Reports To:

Food Pantry Manager
Job Type: Full-Time, Non-Exempt
Pay: $19.00-$23.00 per hour (based on experience)

At Eastern Nebraska Community Action Partnership (ENCAP), we value our employees and offer a comprehensive benefits package that supports your health, financial future, and work-life balance.

• Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• Accident and Critical Illness Coverage
• 403(b) Retirement Plan with 3% Employer Match
• Generous Paid Time Off (PTO)
• Paid Holidays
• Meaningful work that positively impacts the community

The Bellevue Food Pantry
, a program of Eastern Nebraska Community Action Partnership (ENCAP), is seeking a compassionate, organized, and service-minded Food Pantry Operations & Support Specialist to help provide essential food assistance and support services to individuals and families experiencing food insecurity.

This dynamic position combines client services, food pantry operations, donation coordination, volunteer engagement, and community outreach activities. The successful candidate will also receive cross-training to provide backup support within ENCAP's Support Services Program.

If you enjoy helping others, working in a fast-paced nonprofit environment, and building positive relationships with community members, volunteers, and donors, we'd love to hear from you.

To reduce the power of poverty in Eastern Nebraska through direct service and results-driven partnerships.

Community Action changes people's lives, embodies the spirit of hope, improves communities, and makes America a better place to live. We care about the entire community and are dedicated to helping people help themselves and each other.

• Welcome clients and visitors in a professional, compassionate manner.
• Verify eligibility and assist with intake documentation.
• Answer phone calls, respond to inquiries, and return messages promptly.
• Connect clients with food pantry services and community resources.
• Maintain confidentiality while handling sensitive client information.

• Stock shelves and prepare pantry orders.
• Assist clients with loading food and supplies.
• Receive, inspect, sort, and organize donated food and household items.
• Maintain accurate records and enter data into agency systems.
• Support a safe, clean, and organized pantry environment.

• Coordinate donation pickups and deliveries.
• Assist with receiving and distributing food and pantry supplies.
• Operate agency vehicles for donation pickups and client deliveries as needed.
• Support home-delivery services for eligible clients.
• Communicate effectively with donors, volunteers, community partners, and staff.

• Support volunteers during pantry operations.
• Assist with outreach events, food drives, and special community activities.
• Represent ENCAP at community events and partner engagements.
• Help with event setup, transportation of materials, and cleanup.
• Participate in occasional evening or weekend events.

• Cross-train and assist with Support Services program functions.
• Provide data entry, referral assistance, and client support activities.

  Help maintain program continuity during staff absences or periods of increased demand.

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