Shift supervisor, Retail

Position Summary

The Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

• Manage store work effectively with store management and crews; supervise the store’s crew through assigning, directing and following up of all activities; effectively communicate information both to and from store management and crews.
• Customer service: assist customers with their questions, problems and complaints; promote CVS customer service culture (greet, offer help, and thank); handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers; maintain customer/patient confidentiality.
• Merchandise/Presentation: price merchandise; stock shelves; execute displays, signs and inventory of weekly, promotional, and seasonal merchandise; execute the display and maintenance of off-shelf merchandise; reset departments following POGs.

Required: Deductive reasoning ability, analytical skills, computer skills, advanced communication skills, and supervision skills. Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Preferred: Experience as a retail supervisor; education: high school diploma or equivalent.

The typical pay range for this role is: $16.50 - $24.00 per hour. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.

This part‑time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well‑being of colleagues, including dental, vision, wellness resources, employee discounts, and access to certain voluntary benefits where eligible. Eligibility depends on hours worked and other factors.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.