Guest Services Ambassador

This job is with JLL, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

JLL empowers you to shape a brighter way .
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves
The Guest Services Ambassador serves as the first point of contact at the facility, creating exceptional first impressions while providing professional, personalized service to employees and visitors. This role represents and embodies the company's culture and values through every interaction. The position ensures a welcoming, secure, and well-managed reception area while supporting workplace operations and enhancing overall workplace experience.
Your day-to-day tasks will include
Welcome and greet all visitors, employees, and vendors in a professional and hospitable manner
Manage visitor registration process using appropriate technology systems
Coordinate with security to ensure compliance with access control protocols
Notify employees of visitor arrivals and coordinate escort arrangements as required
Answer, screen, and direct incoming calls via the reception console
Manage inbound deliveries and coordinate distribution with mail services team
Provide general information and directions to visitors and employees
Monitor reception and lobby areas to ensure cleanliness and professional appearance
Respond to general inquiries and requests from employees and visitors
Support emergency response procedures and building evacuations as required
Maintain reception area supplies and marketing materials
Provide administrative support to the workplace team as needed
Document and report workplace issues through appropriate service request channels

Physical Demands and Work Environment
This position is based on-site, requiring physical presence at the reception desk during standard business hours with potential for flexible scheduling based on location needs.
The role involves extended periods of sitting or standing at the reception console, regular computer use, and occasional light lifting (up to 15 pounds). T
The Guest Services Ambassador interacts with numerous employees and visitors daily in a dynamic, fast-paced environment that values exceptional service and attention to detail.

Required Qualifications
High school diploma or equivalent;
Associate's degree preferred
2+ years of experience in reception, hospitality, or customer service roles
Professional appearance and excellent interpersonal skills
Strong verbal and written communication abilities
Customer service orientation with ability to anticipate needs
Basic computer skills including proficiency with Microsoft Office applications

Experience with visitor management systems
Ability to maintain composure in high-pressure situations
Attention to detail and excellent organizational skills
G-Suite experience

Preferred Qualifications
Experience in corporate reception or high-end hospitality environments
Background in concierge services or customer experience roles
Background in technology companies or similar corporate environments

Experience with event or meeting coordination
Knowledge of facilities operations and workplace services
Security awareness training or certification

Experience with service request management systems
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated compensation for this position:
70,000. USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and…