Membership and Public Engagement Coordinator

Membership & Public Engagement Coordinator

Location: Washington, DC, US
Requisition : 1251

Salary Range: $60,000.00 – $65,000.00 annually

Inter Action seeks a dynamic Membership and Public Engagement Associate to support our membership engagement and growth initiatives. As a key member of our team, you will play a crucial role in maintaining and enhancing relationships with current and prospective Members, managing our membership database, supporting various membership-related projects and events, and leading content development for key Member CEO events.

Full-time. This is a full-time position based in Washington D.C. Inter Action maintains a hybrid work environment and employees are eligible to telework three days a week and required to work in the office two days a week. There is an expectation that employees will be based in the Washington D.C. region.

• Respond to general inquiries in membership mailbox.
• Conduct background research on prospective Members and prepare briefing documents for the Membership and Public Engagement team and senior leadership as needed.
• Participate in discovery calls with prospective Members and coordinate timely follow-up.
• Support the Membership and Public Engagement team and Director of Communications in executing a large-scale digital marketing campaign to expand the membership base.
• Coordinate with the Director of Membership to evaluate membership applications and prepare application materials for review by the Inter Action Board of Directors.

• Oversee the annual collection of financial data to support the creation and distribution of membership dues invoices.
• Oversee the onboarding process for new Members and withdrawal process for departing Members.
• Support orientation session for new Members and incoming Chief Executive Officers.
• Oversee the administration of Inter Action's Member Portal to ensure that content is relevant and timely.
• Provide administrative support to the Combining Grassroots Forces Working Group.
• Regularly update Inter Action's distribution lists to ensure Member contacts receive relevant information.

• Update organizational records and contact information in the CRM to ensure that records are up to date.
• Upload all meeting and event attendance reports to Salesforce.
• Create Member engagement reports in Salesforce to support strategic decision‑making.

• Serve as the lead event planner for the annual CEO Summit.
• Provide planning and on‑site support for Inter Action's annual conference, Forum.
• Plan and execute a bimonthly workshop as part of Inter Action's Connect Aid series.
• Support biweekly CEO Community Update Calls in coordination with the Administrative and HR Coordinator.

• Coordinate with the Director of Communications to support external newsletter production.
• Submit invoices and expenses on behalf of the Membership and Public Engagement team.
• Provide general administrative support for the Membership and Public Engagement team as needed.

• Bachelor's degree or relevant account management/coordination experience.
• One year of CRM experience; or combination of education and experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent project management skills with great attention to detail.
• Strong work ethic and customer‑service orientation.
• Excellent oral and written communication skills.
• Self‑motivated individual who is also a team player.
• Dynamic problem‑solving skills.
• Ability to thrive in a fast‑paced environment.
• Exceptional organizational and time‑management skills.

• Direct experience with trade associations, nonprofits, membership or related organizations is highly desirable.
• Two years of CRM experience.
• Salesforce experience.
• Knowledge of, experience in, and/or interest in the international development and humanitarian sector.
• Experience in developing and delivering educational content for senior executives.
• Familiarity with current trends and issues in the NGO sector.

The position does not supervise employees.

Salary range:…