Workplace Experience Ambassador

Workplace Experience Ambassador Skip to main content#Workplace Experience Ambassador page is loaded## Workplace Experience Ambassador Apply remote type:
On-site locations:
Bellevue, WAtime type:
Part time posted on:
Posted Todayjob requisition :
REQ
511887
** JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
** Workplace Experience Coordinator
** The Workplace Experience Coordinator is a client-facing professional who delivers exceptional workplace experiences through enhanced engagement, proactive communication, and high-touch service. This role combines essential facilities and administrative support with hospitality-focused relationship building to maintain efficient operations and create lasting partnerships with clients. At JLL, we are "experts who create value through lasting partnerships," and this position embodies that commitment by setting the standard for superior experiences.
** What This Job Involves
** The Workplace Experience Coordinator provides comprehensive support to the Facilities Manager while serving as the primary point of contact for client employee inquiries, issues, and feedback. This role blends operational excellence with exceptional service delivery, requiring someone with a passion for hospitality, brilliant people skills, and enthusiasm for creating welcoming workplace environments.
** Core Responsibilities
**** Client Engagement and Relationship Management
*** Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to workplace services, with the primary goal of positively impacting the care and comfort of employees and guests
* Build meaningful, lasting relationships with client employees and guests through visible engagement and presence
* Spend a minimum of four hours per day welcoming employees at reception or employee entrances and walking floors to ensure work spaces are stocked and maintained
* Receive and respond to all requests or issues within one day of receipt, including personal follow-up to ensure questions and requests are answered
** Access and Security Management
*** Manage employee  lifecycle including processing requests, coordinating replacements, and maintaining credential records to ensure building security protocols
* Process visitors through security protocols and conduct building orientations for new hires, covering safety procedures, access protocols, and amenities
* Identify potential risks and escalate appropriately to ensure no privacy breach, security incident, or disruption to client operations occur
** Facilities and Maintenance Coordination
*** Schedule preventive maintenance visits, coordinate with technicians, and serve as liaison between facilities management and building occupants for routine service activities
* Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements, policies, regulations, and performance metrics
* Create, track, and close work orders through the Corrigo platform, ensuring proper documentation and follow-through to resolution
* Provide light facilities support including conference room setups, supply inventory management, and first-line triage for facilities requests
** Experience Services Coordination
*** Serve as onsite Experience Services contact and coordinate Ambassador services
* Ensure services are executed in a manner consistent with SLAs, standard processes, professional brand image, and compliant with applicable local laws, rules, and regulations
* Work collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management, Engineering,…