Workplace Experience Associate

Job Description

The Workplace Ambassador plays a crucial role in creating a positive and engaging workplace environment for employees and visitors. This role involves providing exceptional customer service, fostering community and collaboration, and supporting various workplace initiatives. The Workplace Ambassador serves as a friendly and knowledgeable point of contact, ensuring that the workplace operates smoothly and meets the needs of occupants and stakeholders.

• Customer Service:
  Respond to employee and visitor inquiries professionally and promptly.
• Front Desk:
  Manage reception, greet visitors, handle access/registration, and route calls.
• Workplace Support:
  Assist with room bookings, equipment, IT coordination, and policy guidance.
• Event Coordination:
  Support meetings/events (setup, catering, AV).
• Amenities Management:
  Maintain shared spaces (break rooms, lounges, etc.) for cleanliness and functionality.
• Communication:
  Share workplace updates via email, newsletters, and signage.
• Health & Safety:
  Promote safety protocols and report incidents/hazards.
• Community Building:
  Organize engagement activities, wellness programs, and recognition efforts.
• Policies & Compliance:
  Educate employees and ensure adherence to workplace guidelines.
• Continuous Improvement:
  Identify and suggest process, service, and cost improvements.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• High school diploma or equivalent; additional certification or coursework in customer service, business, or a related field is a plus.
• Proven experience in a customer service or hospitality role, preferably in a corporate or commercial real estate environment.
• Excellent communication skills and go-getter attitude.
• Experience answering tickets and utilizing ticketing systems.
• Experience performing daily walkthroughs (checking common spaces and furniture resetting), workplace inspections, etc.
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
  
  - Experience with Corrigo.
• Knowledge of health, safety, and security protocols applicable to the workplace.
• Basic knowledge of office equipment, operations, and administrative tasks.
• Tech Savvy.