Workplace Experience Ambassador

Workplace Experience Coordinator

The Workplace Experience Coordinator is a client‑facing professional who delivers exceptional workplace experiences through enhanced engagement, proactive communication, and high‑touch service. This role combines essential facilities and administrative support with hospitality‑focused relationship building to maintain efficient operations and create lasting partnerships with clients.

The Workplace Experience Coordinator provides comprehensive support to the Facilities Manager while serving as the primary point of contact for client employee inquiries, issues, and feedback. This role blends operational excellence with exceptional service delivery, requiring a passion for hospitality, strong people skills, and enthusiasm for creating welcoming workplace environments.

• Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to workplace services, with the primary goal of positively impacting the care and comfort of employees and guests.
• Build meaningful, lasting relationships with client employees and guests through visible engagement and presence.
• Spend a minimum of four hours per day welcoming employees at reception or employee entrances and walking floors to ensure work spaces are stocked and maintained.
• Receive and respond to all requests or issues within one day of receipt, including personal follow‑up to ensure questions and requests are answered.

• Manage employee  lifecycle including processing requests, coordinating replacements, and maintaining credential records to ensure building security protocols.
• Process visitors through security protocols and conduct building orientations for new hires, covering safety procedures, access protocols, and amenities.
• Identify potential risks and elevate appropriately to ensure no privacy breach, security incident, or disruption to client operations occurs.

• Schedule preventive maintenance visits, coordinate with technicians, and serve as liaison between facilities management and building occupants for routine service activities.
• Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements, policies, regulations, and performance metrics.
• Create, track, and close work orders through the Corrigo platform, ensuring proper documentation and follow‑through to resolution.
• Provide light facilities support including conference room setups, supply inventory management, and first‑line triage for facilities requests.

• Serve as onsite Experience Services contact and coordinate Ambassador services.
• Ensure services are executed in a manner consistent with SLAs, standard processes, professional brand image, and compliant with applicable local laws, rules, and regulations.
• Work collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management, Engineering, Projects, etc.).
• Assist with third‑party vendor relationships and service partners to provide maximum service delivery.

• Perform general office administrative duties and provide meeting and event support including room preparation, technology setup, and catering coordination.
• Sort and distribute incoming mail, packages, and internal deliveries while maintaining organized distribution systems and coordinating courier services.
• Provide administrative and operational excellence for soft services.
• Support data collection, analysis, and reporting to ensure alignment with client goals and objectives.

• Provide assistance and flexibility with client events as needed to ensure flawless delivery.
• Serve as training center concierge for internal and external events.
• Deliver intuitive service by anticipating needs or concerns and exceeding client expectations.
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and…