Administrative Assistant II

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

** The Role*
* In this role, you will be the cornerstone of our vibrant office, ensuring the workplace runs smoothly and remains both professional and inviting for all visitors, staff, and senior leadership.

Your role demands sophisticated multitasking, a high sense of discretion, and the ability to anticipate and fulfill the needs of stakeholders at every level, often simultaneously.

** Location*
* _This is a fully on-site position, Monday
- Friday, located in Bellevue, Washington._

** The Main Responsibilities*
* + Serve as the first point of contact for all visitors, managing inquiries and directing guests appropriately, both in person and via video conferencing.

+ Implement and oversee office security protocols, including digital check-in systems, visitor badge management, access control compliance, and confidentiality standards.

+ Coordinate complex schedules and high-level meetings involving senior leadership, confidential briefings, and sensitive guest interactions.

+ Maintain reception and common areas to executive-ready standards, ensuring cleanliness, functionality, and compliance with health and safety regulations.

+ Manage employee and visitor access, including badge issuance, temporary credentials, and security system updates.

+ Own office parking logistics, including maintaining rosters, managing billing, and coordinating with internal partners.

+ Order, track, and replenish office and kitchen supplies, ensuring inventory aligns with employee and leadership needs.

+ Act as the primary point of contact for catering, vendor relationships, building management, deliveries, and construction coordination.

+ Schedule conference rooms and assist with logistics for meetings and events upon request.

+ Provide daily oversight of office readiness, including end-of-day cleanup of shared spaces.

+ Support executive assistants and visiting leaders, ensuring seamless onsite experiences for non-local teams.

+ Manage work orders and facility requests, including submitting, tracking, and closing maintenance tickets.

+ Maintain accurate digital logs of visitor records, incidents, and operational updates, ensuring confidentiality and compliance.

+ Support hybrid meetings and executive presentations, including technical setup and coordination.

+ Plan and execute onsite meetings and events, managing logistics, materials, and confidentiality requirements.

+ Monitor and prioritize communication across email and messaging platforms, ensuring responsiveness to time-sensitive and executive requests.

+ Identify and implement process improvements to enhance office efficiency and overall experience.

+ Lead cross-functional office initiatives, balancing competing priorities, timelines, and stakeholders.

+ Mediate and resolve workplace issues with professionalism, discretion, and strong interpersonal skills.

+ Contribute to strategic planning efforts by supporting leadership initiatives and operational goals.

** What We Look For in a Candidate*
* + Minimum 4 years' experience in a customer-facing, administrative, or reception role within a complex, multi-stakeholder environment.

+ Exceptional verbal and written communication skills, including experience interfacing with senior executives.

+ Advanced proficiency with Microsoft 365 and digital communication tools (e.g., Teams, Zoom), as well as executive scheduling and visitor management systems.

+ Outstanding organizational skills…