On-Site Services Specialist

Job Summary
We are seeking a Senior On-Site Service Specialist to support daily office operations by providing document processing, copy/print, mailroom, and customer service support. The ideal candidate will be responsible for receiving, opening, checking, processing, organizing, and storing documents while operating high-volume office equipment in a fast-paced corporate environment. This role requires strong attention to detail, excellent customer service, and the ability to multitask.

Key Responsibilities

• Receive, open, verify, process, organize, and store documents accurately.

• Operate high-volume copy, print, scanning, and mail processing equipment.
• Perform document copying, binding, finishing, and quality control.
• Operate image handling software and Microsoft Office applications.
• Maintain copier functionality by performing daily inspections, clearing paper jams, and reporting equipment issues.
• Process incoming and outgoing mail, packages, faxes, and apply postage.
• Maintain inventory of office supplies and production materials.
• Respond to customer requests and provide excellent customer service.
• Coordinate service calls and communicate job status with customers.
• Calculate job charges and maintain billing, meter, and service logs.
• Deliver completed print and copy jobs to designated locations.
• Perform filing, document archiving, and records management.
• Assist with shipping and receiving duties.
• Use bindery and finishing equipment including paper cutters, hole drills, shrink-wrap machines, staplers, joggers, tape machines, and scales.
• Support reception, meeting room setup, and other office services as needed.
• Maintain a clean, organized, and safe work environment.
• Perform other duties as assigned.

Qualifications Must Have:

• High school diploma or GED, coupled with minimum one year of relevant work experience.

• Proficiency in basic computer skills, including MS Office Suite.

• Strong communication skills and ability to thrive in a fast-paced, customer-centric

environment.

Qualifications Nice to Have:

• Previous experience in copy jobs or related fields.

• Basic knowledge of electronics and copier equipment repair