Move Coordinator - Amazon

Move Coordinator

The Move Coordinator plays a crucial role in facilitating seamless transitions for employees across work spaces within Amazon's corporate campus. Our Move Coordinators work as the main point of contact for other partners supporting the move, the customers moving locations, and work to ensure communication remains smooth. This position requires exceptional customer service and organizational skills to ensure a smooth and efficient move experience.

Location:

Seattle (South Lake Union), Bellevue + Redmond, WA

Schedule:

Full-time, 40 hours a week with flexibility to work Monday - Sunday between 7:30am-6pm Hourly Rate: $29.19 per hour

What We Can

Offer:

• Comprehensive Medical, Dental, Vision, Disability, and Life Insurance, effective the month after 30 days of employment
• 17 Accrued Paid Time Off Days Annually
• Additional 10 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
• Retirement 401(K) with a company match
• Employment Assistance Program (EAP) via Spring Health
• Mental Wellness Program including six free therapy sessions per year
• Opportunity for career development with our NWC Mentorship Match program
• Wellness Reimbursement Program - $25/month
• Student Loan Contribution Program - $50/month
• Arlington, VA:
  Company-Provided Smar Trip card or Parking Stipend - $153/month
• Seattle, WA:
  Company-Provided Orca Pass – Unlimited use
• Pet Insurance Discount Program

What You Will Do:

Customer Support

• Monitor email and chat systems, responding promptly to provide customer education, support, and workspace information.
• Offer onsite and virtual support before, during, and after move projects, addressing employee questions and providing guidance about their interoffice move.
• Retain comprehensive knowledge of building amenities and workspace configurations to effectively assist customers and troubleshoot issues.

Move Support

• Utilize industry-specific computer programs to create, verify, and format move lists, ensuring accuracy and communicating any updates related to workspace, seating, or data submissions.
• Conduct on-site move verification and quality control walks to reconcile system data with physical workspace conditions.
• Submit updates for workspace data or seat corrections, ensuring the accuracy of system information.

Workplace Support

• Perform audits of work spaces, signage, IT equipment, and facilities to validate employee desk locations and floor plans.
• Capture, organize, and report data related to moves, space, and facilities to support decision-making processes.

Program and Team

• Assume day-to-day responsibility for assigned projects and successful task completion, with an ability to work independently and out of line of sight from other team members for all or part of shift.
• Assist with new tasks, processes, or projects to support evolving team requirements and partnerships with Amazon.
• Contribute to the development of the Move Ambassador team by providing job training, shadowing, and mentorship to new employees.
• Collaborate with supporting vendors, including project management, security, facilities, and move companies, to ensure seamless coordination.
• Maintain flexibility in work hours to accommodate move and scheduling needs, including occasional nights and weekends.

Who You Are:

• High School Diploma or GED required
• Associate or Bachelor's degree preferred
• 2 years of customer service, real estate/facilities, operations and/or administrative support experience
• Proficiency with Microsoft Windows, Excel, Adobe and Outlook e-mail
• Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
• May need to carry supplies to other buildings.
• Comfortability working in an open, unassigned workspace is required.
• Ability to work at a computer for long periods (up to 8 hours per workday).
• It is a combination of desk and actively visiting NWC operational or client corporate buildings so the ability to move consistently within a 1.5-mile radius is required.
• Willingness to travel independently to various worksites in the Puget Sound region.
• Ability to read, write, speak, and comprehend the English language.
• Ability to see both distance and details at close range, within a few feet of the…