Warranty Administrator - BMW of Bellevue

Position: Warranty Administrator - AN BMW of Bellevue
The Service Warranty Administrator is responsible for reviewing and completing warranty claims. This includes preparing, recording, reconciling warranty claims and submitting them to the appropriate party.

What are the day-to-day responsibilities?

Process all claims by next business day following RO close date Handle and resolve all claim corrections and charge-backs

Establish and maintain relationships with the manufacturer's designated warranty representatives

Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures

Analyze problems, identify trends and develop strategies for maximizing claim process

Flag the technicians for the hours earned on the service they performed

Check each repair order against the vehicles service history to avoid duplicate claims

Provide a weekly report to the service manager regarding claim status

Report any fraudulent manipulation of warranty claims

Provide parts manager with updated parts listing on a weekly basis

Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs Assist service consultants in closing all open warranty RO'sAssist service consultants and technicians with any warranty questions

Assist with special projects, audits and reports as requested

Review and manage all aging schedules and reports

Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.

Attend warranty training courses as needed

What are the requirements for this job?

High school diploma or the equivalent

Ability to effectively communicate verbally and in writing

Ability to confront and resolve difficult customer service situations

Demonstrated customer service skills

Ability to read and comprehend written instructions and information

General knowledge of automotive parts and vehicle mechanical operations

Two years of experience in a automotive dealership

Must have technical aptitude displayed by ASE certification or successful completion of pre-employment test $20 hr Exciting Benefits and Perks Await You:

Competitive compensation and 401k matching

Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and Auto Gear Access  amazing deals and discounts through You Decide, a website with offers from top providers and retailers

Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services.

Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

Auto Nation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry.

We value innovation, teamwork, and a commitment to making a positive impact in the world.
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