Collision Center General Manager

Responsibilities

• Meet or exceed location revenue goals and other KPIs
• Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency
• Responsible for assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint
• Support teammates during peak times by receiving customers, checking‑in vehicles and writing estimates as needed
• Ensure all repairs are in line with Crash Champions and I‑Car quality standards
• Ensure production staff adheres to punch‑in/out guidelines and flag‑hour procedures for weekly payroll processing
• Communicate with team (Body Technicians, Collision Estimator, Parts Managers) to ensure production is moving as needed
• Write complete estimates after full disassembly and damage discovery

• Knowledge of Collision Industry including high‑level knowledge of insurance procedures and requirements for a variety of carriers
• Aptitude in decision‑making and problem solving
• Ability to lead and work collaboratively with others to meet shared objectives
• Demonstrated ability to meet deadlines and achieve successful results
• Proficient knowledge and use of estimating software, CCC ONE Total Repair Software
• Proficient with Computers and other technology
• Valid driver’s license required