Ferrari Sales Consultant

Responsibilities

• Establish and maintain customer contacts via in‑store visits, emails, phone calls and text messages
• Complete timely factory training to maintain product knowledge for each model and the brand
• Assist with test drives according to dealership guidelines
• Prepare and process the required paperwork to finalize the vehicle sale
• Uphold dealership policies, safety rules, and core company values
• Perform diagnostics, routine maintenance, and repair work on vehicles
• Collaborate with service and parts teams to communicate needs and updates
• Maintain a safe, clean, and efficient working environment in the workshop
• Participate in continuous learning and Ferrari‑specific technical training
• Move vehicles on or off site as directed by the Porter/Detail Manager or Service Manager
• Transport clients while maintaining professional standards
• Assist other departments with delivery or pickup needs via a dealership vehicle
• Help maintain quality control on reconditioned cars and ensure showroom standards
• Assist the accounting team with reconciliation, accounts receivable, accounts payable, filing and other administrative tasks
• Provide secondary coverage for the reception desk, answering phones and greeting clients
• Coordinate vehicle licensing and review vehicle deal documents
• Manage front‑service office operations and greet clients/guests
• Schedule service appointments
• Communicate vehicle concerns from client to service technician accurately and concisely
• Prepare an accurate cost estimate of recommended maintenance and communicate clearly with the client
• Explain all completed work to the client and collect all necessary signatures and payment
• Record hours in the time‑keeping system and participate in training

• Valid driver's license
• Strong interpersonal, customer service, and organizational skills
• Good written and verbal communication skills
• Two or more years of experience as automotive service advisor/consultant/assistant
• Formal automotive training or equivalent experience
• Formal automotive training or equivalent experience
• High school diploma
• One or more years with automotive accounting experience or educational experience as an AA in Accounting preferred
• Customer service experience preferred
• Strong attention to detail and ability to work well in a fast‑paced, ever‑changing environment
• ASE certification(s) are a plus
• Proficient with digital service manuals and diagnostic tools